Floating General Manager - Wingstop

Lead the Team. Drive Results. Join Us as Floating General Manager!

Territory: Lincoln Park, Belleville, Ann Arbor, Wayne

The Floating General Manager is responsible for providing short-term leadership across multiple restaurant locations, ensuring operational stability, strong guest experience, and financial performance. This role steps into restaurants facing staffing gaps, performance challenges, or leadership transitions and quickly establishes structure, accountability, and standards. Unlike a traditional General Manager, the Floating GM is expected to rapidly assess conditions, implement corrective actions, and transition the restaurant back to stability while supporting long-term leadership success.

Key Responsibilities

1.Operational Leadership & Stabilization

Step into assigned locations and immediately assess operational performance, identifying gaps in staffing, execution, and compliance

Ensure adherence to brand standards, food safety, and cleanliness requirements

Lead execution of shift routines, deployment planning, and operational systems to stabilize performance

Drive rapid completion of audit corrective actions and resolve operational deficiencies

2. People Leadership & Team Alignment

Quickly establish credibility and leadership with existing teams

Reinforce expectations for performance, accountability, and conduct

Execute onboarding, orientation, and training processes as needed

Provide real-time coaching and performance feedback

Support staffing recovery, including hiring, scheduling, and shift coverage planning

Create a positive, productive work environment aligned with company values

3. Guest Experience Excellence

Ensure consistent execution of guest service standards

Address and resolve guest complaints promptly and effectively

Train team members on guest recovery and service expectations

Monitor and improve guest satisfaction performance using company tools and feedback systems

4. Financial & Business Performance

Identify and address the root causes of poor financial performance

Manage key cost drivers including labor, inventory, and waste

Ensure accurate inventory practices and minimize variance

Execute sales-building initiatives and operational improvements

Maintain cash handling integrity and ensure proper controls are followed

5. Problem Solving & Change Management

Lead in high-pressure or ambiguous environments with strong decision-making skills

Implement immediate operational and staffing solutions to stabilize performance

Adapt to new teams, processes, and challenges quickly

Maintain composure and effectiveness during periods of change or transition

6. Transition & Handoff Support

Develop short-term action plans to sustain improvements

Support onboarding or transition of permanent General Managers

Communicate store conditions, risks, and opportunities to district leadership

Ensure the restaurant is left in a stable and improving condition

Core Competencies:

Decision Making & Critical Thinking

Results Orientation & Accountability

Guest Focus & Service Excellence

Talent Development & Coaching

Integrity & Trust Leadership

Adaptability & Change Management

Qualifications Required:

3–5+ years of restaurant management experience (QSR or fast-casual preferred)

Prior General Manager or Acting GM experience strongly preferred

Strong operational knowledge (labor, inventory, food safety, P&L fundamentals)

Ability to lead and motivate teams in fast-paced environments

Proven ability to problem solve and make timely decisions Preferred

Multi-unit or multi-location experience

Experience stabilizing underperforming locations

Training and development experience

Work Environment & Expectations:

Frequent travel between restaurant locations

Ability to work flexible hours, including nights, weekends, and holidays

Ability to step into demanding, high-need environments with minimal transition time

Must be comfortable working in changing and sometimes high-pressure conditions

What Success Looks Like in This Role:

Rapid stabilization of store operations

Improved guest experience and team performance

Reduced operational gaps and compliance issues

Strong communication and partnership with district leadership

Smooth transition to permanent leadership

Key Differentiator from a Traditional GM:

A traditional GM owns long-term performance of one restaurant

A Floating GM drives short-term impact across multiple restaurants, focusing on:

Stabilization

Turnaround support

Leadership continuity

About Magic Concepts

Magic Concepts is a multi-unit restaurant company founded in Toledo, Ohio. Our legacy brand, Magic Wok, was established in 1983 by Sutas Pipatjarasgit. Over the years, we’ve grown to include two powerhouse brands—Wingstop and Jersey Mike’s—bringing even more variety and flavor to the communities we serve through the caring culture of our people.