Floating Universal Service Representative

This job was posted by https://www.vermontjoblink.com : For more

information, please see: https://www.vermontjoblink.com/jobs/1419749

Heritage Family Credit Union is seeking a dedicated team player to be

the frontline advocate for our members, contributing to their financial

success and overall satisfaction. If you are passionate about building

relationships and providing exceptional service, apply today!

**Who We're Looking For:**

We are seeking a dedicated team player to join our team as a Universal

Service Representative (USR) serving our Bennington area including

Bennington, Manchester, Ludlow, Londonderry, and Hoosick Falls,NY

Branches. The Ideal Candidate Will

• Have strong relationship building skills to position themself as a

trusted resource for members and teammates

• Be a problem solver extraordinaire who will consistently work to

deliver exceptional service through proven and creative strategies

• Strive to reach identified goals and objectives through strong

individual initiative and collaborative team effort

**What You'll Be Doing:**

In this role, you will be the frontline advocate for our members,

contributing to their financial success and overall satisfaction. The

USR is a retail service position that is responsible for providing world

class member experience to both credit union members and co-workers.

This will be achieved through a variety of tasks including:

• Partnering with individuals and businesses in the community to open

new memberships

• Working with members through their consumer lending process from

application to loan closing, and identifying other financial goals

that we may be able to support

• Providing assistance to members in a compassionate manner in order

to provide resolutions to more in-depth issues, as well as education

on how to achieve better financial success in the future

Why Join Us

• Heritage Family Credit Union is a dynamic and member-centric

organization committed to making a positive impact on the lives of

our members. We believe in delivering not just financial services

but fostering meaningful relationships that enhance the overall

well-being of our members and communities. With a focus on

education, integrity, and community, we strive to be the preferred

financial partner for our community.

• **Benefits Include:**
• • Paid time off in addition to paid federal holidays
• Medical, dental, and vision benefits to employees who regularly

work 24+ hours a week

• 401k match
• Ongoing training opportunities
• 8 hours of volunteer time with an organization important to you
• Reimbursement each month for Gym membership (up to $25), hobby

reimbursement (up to $25) and fresh local foods (up to $25 on

a seasonal basis)

• Salary Range:** $26.00 per hour, may be eligible for quarterly retail

incentive

Position Summary The Universal Service Representative is a retail service position that

is responsible for providing world class member experience to both

credit union members and co-workers. This position performs a broad

variety of financial service functions to serve members promptly and

professionally while representing the credit union in a friendly,

courteous, and professional manner and transacting with a high degree of

accuracy.

In addition to demonstrating a high level of proficiency, duties also

include cross-selling products appropriate to members needs and

providing installment and revolving consumer loans. Address member

questions regarding products and services and perform a variety of

account maintenance duties.

Essential Functions Greet and interact with members in a friendly and professional manner,

ensuring a world class member experience during every interaction.

Service members promptly, accurately and efficiently with acco nt

inquiries, loan requests, updates, troubleshooting, transactions

including deposits, withdrawals, loan payments, transfers, and more.

Perform a variety of other functions including but not limited to,

working in a drive-up station, opening and closing the branch, disarming

and arming alarms, processing night drop or mail envelopes, assisting

with ATM or ITM servicing and maintenance, check scanning, and ensuring

MSR station has supplies, is organized and cleanly.

Assist with new employee onboarding and training when necessary. Work

closely with other team members to meet branch goals, enhance the

overall member experience and ensure all daily operations of a branch

are completed.

Accurately handle daily transactions, including deposits, withdrawals,

payments, and transfers.

Maintain an up-to-date and comprehensive knowledge on all credit union

products and services that are handled or promoted by Member Service

Representatives. Proactively identify, promote, explain and cross-sell

credit union products and services.

Open new accounts and loans with a high level of proficiency, including,

but not limited to consumer and business share draft accounts, term

share certificates, debit cards and more. Ensure all account and loan

docume