Floor & Community Manager

Introduction 

• Casual is a creative space in Hong Kong, dedicated to all kinds of art: Music, Exhibition, Wellness, Fashion. Dance.

• The mission is to bring a new narrative to Hong Kong with one of the best experiences and sound across multiple spaces of music, built for dancers and art lovers.

• Noted for its impressive sound system featuring what may be the largest speakers in the city, built directly into an acoustically ideal listening room. Everything was custom designed and built in-house from the ground up to deliver massive, audiophile-quality sound, even when there’s a crowd. Opening in September 2026, Casual operates as a cafe/recordstore in the day and organic wine bar/multi-purpose creative space in the evening. Across music, art, & wellness --  you’ll find a love for self-expression, a home for co-creation and a place to enjoy the interconnection between bodies, ideas and art.

• We are looking for staff who are going to play an active role, someone engaging and proactive. We love curiosity and being creative, that comes with being passionate. At Casual, we pride on community. We also pride on culture and lifestyle – creating a lively cultural space under three pillars. Music, Art and Wellness. Our space provides the city a more approachable and casual way of exploring. We are looking for people to grow with us.

About the Role: We are looking for a dynamic and highly organized Community & Floor Manager to lead our front-of-house operations. The ideal candidate has a strong business sense, a passion for the F&B industry, and a natural ability to connect with people. You will be the face of our brand on the floor, ensuring seamless restaurant operations while cultivating a welcoming, vibrant community for our guests.

Key Responsibilities

Operations & Team Leadership

• Oversee Daily Operations: Ensure the smooth implementation and seamless execution of daily restaurant operations.
• Supervision: Supervise and coordinate the floor to ensure the prompt, efficient, and courteous serving of food and beverages to a consistently high standard.
• Inventory Control: Manage and control daily restaurant stock levels to ensure all service requirements are consistently met without disruption.
• Transaction Management: Accurately process payments while strictly adhering to company procedures.
• Safety & Compliance: Observe, maintain, and continuously monitor strict compliance with all health, safety, and hygiene regulations.
• Event Support: Coordinate and support brand activations, pop-ups, and special community events.

Customer Experience & Community

• Community Building: Actively build genuine, lasting relationships with our customers and the local neighborhood.
• Exceptional Service: Provide friendly, top-tier service, ensuring every guest feels welcomed and valued.
• Guest Relations: Proactively gather guest feedback, respond to inquiries, and resolve any concerns or complaints in a polite, highly professional, and efficient manner.

Brand Representation & Product Expertise

• Brand Ambassadorship: Serve guests efficiently while passionately sharing our brand’s story, concept, and core values.
• Menu Mastery: Demonstrate a thorough, in-depth understanding of our brand and products to confidently guide guests through their experience.

Requirements

• Experience: Proven background in hospitality, floor management, or front-of-house restaurant operations.
• Beverage Knowledge: Strong foundational knowledge of wine; WSET certification is a huge advantage.
• Leadership & Communication: Excellent interpersonal, communication, and team leadership skills, combined with strong social awareness.
• Operational Excellence: Highly self-organized and detail-oriented with a strong sense of responsibility, good business acumen, and solid administrative skills.
• Passion & Drive: An enthusiastic approach to guest service, paired with strong determination and a genuine commitment to success in the F&B industry.
• Languages: Fluent in English; proficiency in Cantonese and Mandarin is a strong plus.

Why work with us?

• Surround yourself with music,art and wellness 24/7
• Innovative fnb/hospitality space
• Freedom for creativity

What we offer/ Benefits?

• A competitive monthly salary
• 15+ days annual leave
• Insurance and Medical Benefits
• Leave Entitlements
• Financial and Career Development Benefits
• Complimentary CASUAL Community Card and access to all its benefits

Apply : 

Please email [email protected]  your CV and covering letter.

Due to the amount of applications we receive, we are not able to reply to every one. Unfortunately if you do not hear back from us, your application has not been successful.