Floor Assistant

About Us
Magic Palace is a family entertainment centre in Vaughan featuring an indoor soft play area, arcade games, and birthday parties. We're looking for friendly, reliable team members to join our floor staff.

Responsibilities

• Greet and assist guests; answer questions about games, attractions, and pricing
• Verify signed waivers before entry; issue wristbands to guests
• Check guests for grip socks and wristbands in the soft play area
• Patrol the floor regularly; enforce safety rules and stop any unsafe behaviour by children or adults
• Keep the front desk staffed at all times (1–2 staff); stay attentive to guests even during slow periods
• Monitor arcade machines; report malfunctions to management
• Assist with birthday parties as needed (setup, guest check-in, cleanup)
• Keep the play areas, seating, and front desk clean and tidy
• Handle payments accurately and explain all fees and policies clearly before guests pay

Requirements

• Excellent customer service attitude — professional, patient, and calm under pressure
• Able to work weekends — at least one day (Saturday or Sunday) per week
• Able to work a minimum of 10 hours per week
• Punctual, dependable, and able to follow instructions independently
• Comfortable standing for long periods and engaging with children
• Must be legally eligible to work in Canada
• Prior customer service or childcare experience is an asset, but not required

What We Offer

• Fun, fast-paced work environment
• Training provided
• Part-time hours

Pay: From $17.60 per hour

Expected hours: No less than 10.0 per week

Benefits:

• Casual dress
• Flexible schedule
• On-site parking

Work Location: In person