Floor Associate

A Facility Agent Card is required for the position.

Please note a patient MMJ card is not the same as the Facility Agent card.

Come join our team at Sticky Saguaro in Chandler, Arizona. We are one of the few family-owned cannabis dispensaries left in Arizona. Our culture of dedication to our patients/customers, associates, and suppliers, provides an excellent environment for professional career growth. Sticky Saguaro is a professionally managed organization that offers above-average industry compensation and a positive work environment.

We are looking for an enthusiastic and high-energy Floor Associate to help our team fulfill our mission of providing an “EXCELLENT EXPERIENCE FOR ALL INVOLVED”. The following reflects some of the essential job functions of this exciting hands-on opportunity:

Position Summary:

Primary responsibility is to serve customers/ patients through product education and completing transactions while providing an excellent experience for all.

Embody the company culture and maintain a positive work environment.

Position Responsibilities:

Customer Experience

• Seeks direction from management for workflow adjustments to best facilitate customer traffic.

• Maintaining a professional level of customer service through all phases of sales transactions, including initial encounter, education patients/customer, and checkout.

• Identifying customers and their needs and how to best serve them.

• Providing an Excellent Experience with a focus of creating enthusiastically satisfied repeat customers.

Daily Workflow

• Acknowledge each team member upon their arrival and departure.

• Keeping up to date with both Internal and External emails, corresponding, and following-through to needed completion.

• Keeping yourself organized, self-motivated, and taking responsibility for your role.

• Confirm/verify assignments and daily lunch schedule.

• Understand and abide by company policies and standards.

Communication

• Customers

o Promptly greeting and getting to know the customer using work appropriate language.

o Phones are to be answered in a timely manner with excellent customer service.

• Management

o Communicating appropriate information, situations, and needs to management.

• Email Responses

• Acknowledgements of policy updates.

• Provide feedback and concerns.

• Must read and understand all internal communications provided.

Training & Coaching

• Acknowledge company policies, attendance/scheduling, and benefits.

• Open to direct coaching on how to perform position duties, compliance, best practices, and individual improvement.

Point of Sale, Inventory Software, & Online Platforms

• Online menus/ Website

o Understanding deals, deals restrictions, bundles, and discounts.

Facilities, Hardware, Tools, & Supplies

• Communicate any concerns to management.

o Computer screen, mouse, keyboard, scanner

o Bags, pens, staplers

o Toilet paper, trash bags, cleaning supplies

o Software issues

 Missing shortcuts/ default home pages

 Glitches/ errors

Knowledge, Skills, and Abilities:

• Strong interpersonal and customer service skills.

• Must read and understand all emails.

• Understands and can perform each position for daily operation ( POS, Walk-up, Express)

• Ability to function efficiently in a fast-paced, demanding environment.

• Ability to interact, answer questions, resolve concerns, deal with conflict in person and work positively and effectively with customers, patients, and associates at all levels.

• Ability to maintain a positive attitude while providing an excellent experience to all.

• Ability to work individually and with a team.

Physical Demands & Work Environment:

• Business is open 7 days a week, 365 days a year, and nine-hour work shifts which include one-hour unpaid break.

• Position involves standing, stooping, kneeling, lifting, carrying and moving objects that can weigh up to 40 lbs.

• Must be able to interact with all types of individuals, be mentally alert, detail-oriented, and have good reasoning skills.

• Must be able to work effectively and cheerfully while properly perform necessary duties during stressful situations that may arise.

• Position will evolve and change with the needs of the business, industry, and regulations.

• Be adaptable and approachable.

· AZDHS Facility Agent Card

Position:

· Full-time Evenings/ Closing

· 9 Hour Shifts

Benefits:

· Employee discount

· Samples

· Industry discounts

· Health insurance

· Vision insurance

· Dental insurance

· Paid Time Off

· Paid Sick Time Off

· Holiday Pay

· FACILITY AGENT CARD REQUIRED

If the applicant does not have an active FA card please see the link below on how to apply for one.

https://azdhs.gov/documents/licensing/medical-marijuana/mmlms/facility-agent-application.pdf

Please note a patient MMJ card is not the same as the Facility Agent card.

Job Type: Full-time

Pay: $13.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Active FA Card is required for the position. Please provide your current FA number and Expiration.

License/Certification:

• Facility Agent Card (Required)

Work Location: In person