Floor Coordinator - Kharagpur

Designation : Floor Coordinator

Location: Kharagpur

Job responsibilities:

1. Patient Service

Ensure a smooth patient lifecycle in the clinic using multidisciplinary strategies & achieve targets as required. Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directed. Oversee flow of waiting areas, monitoring patient wait time and communicates delays to patients. Ensure proper flow of file movement from reception till the patient checkout. Counsel patients with only registration/consult, informing them about various treatment plans as per their needs

2. Documentation

Maintain daily, weekly and monthly patients footfall, consult, registration, file and ET data with proper remarks. Ensure accuracy & safety of all written & digital patient medical records, available only to authorized personnel in MRD. Procure incomplete information in medical records - review existing data, notify missing entries, track

outstanding records, etc. Retrieve all patient-related information from the system, as and when required

3. Human Resources

To complete onboarding of all new joinees joined at center. To upload the scan documents of new joinee in Z drive. To coordinate for all activities/ queries related to HR for respective center

4. Miscellaneous

Strive to increase center footfall & visitor-conversion ratio and achieve targets as per center standards. Collaborate with marketing team; participate in successful execution of marketing activities. Liaise with other staff & departments to accomplish overall objectives. Ensure all procedures are carried out as per the SOP, and are compliant with PCPNDT standards. Ensure a clean and safe environment always. Provide for and respect patients' privacy and confidentiality at all times. Participate in Quality Improvement projects & trainings at the Centre level. Participate in emergency drills along with other staff like CPR/fire drills

Interested candidate can share updated resume on [email protected]