Floor In-Charge

Here is a professional, strong-management Job Description for Judge – Floor In-Charge at CLOSET Bridal Dresses, focused on leadership, staff discipline, customer service, and floor management.
WritingCLOSET – BRIDAL DRESSESJOB DESCRIPTION
Phone No 03114385759

Job Title: Floor In-Charge
Brand: CLOSET
Reports To: Store Manager / Senior Management

1. Job Purpose

The Floor In-Charge is responsible for managing daily floor operations, supervising staff, maintaining discipline, ensuring excellent customer service, and implementing management policies. The role requires strong leadership, accountability, professionalism, and the ability to maintain the brand's standards at all times.

2. Key Responsibilities

A. Staff Management & Discipline

• Supervise and monitor all floor staff during working hours.
• Ensure punctuality, attendance, proper grooming, and professional behavior.
• Maintain discipline and ensure respectful communication among team members.
• Address staff issues professionally and report serious misconduct to management.
• Prevent arguments, disrespectful behavior, and unprofessional discussions in front of clients.
• Ensure that all employees follow company rules and management instructions.

B. Customer Service & Client Handling

• Ensure every client receives professional, respectful, and attentive service.
• Supervise client handling, bridal dress presentations, and customer follow-ups.
• Resolve customer complaints calmly and escalate serious matters to management.
• Maintain client privacy and protect the reputation of CLOSET.
• Ensure staff never argue or display negative attitudes in front of clients.

C. Bridal Floor Operations

• Maintain proper display, arrangement, and presentation of bridal dresses.
• Ensure dresses are handled carefully and returned to their designated places.
• Monitor trial rooms, client appointments, and the overall customer experience.
• Maintain cleanliness, organization, and a premium bridal shopping environment.
• Coordinate with the sales team to ensure smooth daily operations.

D. Sales & Performance Management

• Monitor daily sales performance and staff productivity.
• Support the team in achieving assigned sales targets.
• Ensure effective client follow-ups and conversion of inquiries into sales.
• Identify operational issues affecting sales and report them to management.
• Maintain accurate records and provide daily performance updates when required.

E. Strong Management & Accountability

• Implement all policies, procedures, and instructions issued by senior management.
• Take ownership of floor operations and staff performance.
• Make decisions within the authority assigned by management.
• Maintain confidentiality regarding company information, clients, sales, and staff matters.
• Report serious complaints, repeated misconduct, stock discrepancies, and operational issues promptly.
• Ensure rules are applied fairly and consistently to all staff members.
• Never misuse authority, threaten staff, or make unauthorized commitments on behalf of the company.

3. Authority & Reporting

• Assign daily duties and coordinate staff activities on the floor.
• Monitor compliance with company policies and report violations.
• Provide feedback on staff performance and recommend corrective action.
• Refer major disciplinary matters, customer disputes, and policy exceptions to senior management.
• Ensure all management decisions are communicated clearly and implemented properly.

4. Professional Standards

The Floor In-Charge must demonstrate:

• Strong leadership and decision-making.
• Excellent communication and conflict-management skills.
• Respectful behavior toward staff, clients, and management.
• Honesty, integrity, punctuality, and accountability.
• A professional attitude under pressure.
• Commitment to the image and service standards of CLOSET Bridal Dresses.

5. Performance Evaluation

Performance will be assessed based on:

• Staff discipline and team coordination.
• Customer satisfaction and complaint handling.
• Sales performance and achievement of targets.
• Floor presentation and bridal dress care.
• Compliance with management policies.
• Leadership quality, reporting accuracy, and overall accountability.

6. Accountability

Failure to perform assigned duties, repeated negligence, inappropriate conduct, or failure to implement company policies may lead to corrective or disciplinary action in accordance with company policy.

Employee Acknowledgment

I confirm that I have read and understood the responsibilities and expectations outlined in this job description. I agree to perform my duties professionally and follow the policies and instructions of CLOSET management.

Pay: Rs45,000.00 per month

Work Location: Hybrid remote in Faisalabad