floor incharge

This is the most common technical role. The core focus is ensuring high efficiency and smooth delivery of two-wheeler servicing.

• Job Allocation & WIP Management: Allocate jobs from vehicle job cards to mechanics and technicians based on priority and skill level. Keep track of Work-in-Progress (WIP) vehicles to minimize delivery delays.
• Technician Super vison: Lead and monitor the productivity of the mechanical team. Ensure workplace discipline, safety standards, and strict cleanliness of the servicing bays.
• Quality Control: Audit the quality of ongoing and finished repair works before vehicle release to ensure high OEM standards.
• Customer & Advisor Liaison: Communicate effectively with Service Advisors regarding delays, problem diagnosis, or supplementary work requirements. Assist in resolving escalated customer complaints.
• KPI Tracking: Prepare and submit daily reports regarding vehicle inflow, turnaround time, workshop targets, and general floor efficiency to the Works Manager
• Showroom Upkeep: Ensure all display bikes are clean, pristine, and correctly formatted to brand standards on the showroom floor.
• Sales Team Coordination: Supervise floor sales executives, monitor target compliance, and evaluate overall representative performance.
• Customer Journey Monitoring: Supervise customer walkthroughs, booking processes, and ensure that walk-in enquiries receive prompt assistance and test drives.
• Lead Distribution: Effectively allocate customer walk-in leads and organize systematic follow-up programs.

Location: Kadappakada, Kollam

Salary: Attractive salary and packages

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance

Work Location: In person