Floor Manager

Roles and Responsibility

• Manage daily hotel operations, including front desk, housekeeping, and food service.
• Supervise and train staff members to ensure high-quality customer service.
• Coordinate with various departments to ensure seamless execution of events and activities.
• Implement effective strategies to improve customer satisfaction and loyalty.
• Maintain high standards of quality, safety, and hygiene.
• Analyze sales data and implement plans to increase revenue and occupancy.

Job Requirements

• Proven experience as a Floor Manager or similar role in the hospitality industry.
• Strong knowledge of hotel management principles and practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong attention to detail and ability to maintain high standards of quality.
• Familiarity with point-of-sale systems and inventory management software.