Floor Manager

Описание на позицията

LEAD2LID LTD is a multilingual contact center and IB provider, delivering high-quality services since 2014. The company is an official representative of one of the leading companies in the global financial markets and operates in more than 50 countries worldwide.

We are looking for an experienced Floor Manager with a strong background in the FX industry to take ownership and to be a backbone of our Sales/Conversion Department by driving consistency in high performance.

This role is focused on strategic process optimization and active performance monitoring. You will be responsible for pushing standards, improving conversion rates, and ensuring the team delivers strong results every day through structure, discipline, and execution.

Key Responsibilities Lead, manage, and hold the sales team accountable for transforming non-campaign leads and cold data into high quality deals and long-term clients

Monitor daily activity, conversion metrics, and overall sales performance

Strategically optimize workflows, scripts, and sales processes to maximize efficiency andrevenue

Data analysis, setting, tracking, and enforcing KPIs, working closely with the CRM team for further performance insights

Oversee onboarding, training, and continuous development of the sales team

Collaborate with HR, Marketing, and Pre-Sales to support departmental objectives

Participate actively in hiring, scaling, and structuring the sales/conversion team

Requirements Proven experience in sales management or operations within the FX industry

Strong leadership skills with the ability to push performance and maintain discipline

Experience working with non-campaign leads/cold data

Solid understanding of CRM systems and sales data analytics

Clear, direct communication and strong decision-making skills

Highly organized, performance-driven, and adaptable in fast-paced environments

This role offers a clear opportunity to generate strong earnings, influence revenue growth, and advance professionally by delivering results in a high-performance sales environment.

All applications will be handled with strict confidentiality.