Floor Manager

About the role

Working alongside the Restaurant Manager, you will take a leading role in the smooth running of restaurant services and help ensure the front-of-house team consistently delivers the level of service guests expect. On a typical shift, you will oversee a team of approximately six staff, providing direction and support throughout service and ensuring established systems, structured order of service and customer service standards are consistently followed. This is a hands-on position where you'll be on the floor leading by example, interacting with guests, supporting the team and ensuring the small details that create a great restaurant experience are never overlooked.

Key responsibilities

• Lead and supervise the front-of-house team during service
• Maintain a high level of hospitality and customer-focused service
• Ensure established systems and structured order of service are followed
• Maintain presentation, cleanliness and service standards throughout the restaurant
• Support, train and develop junior team members
• Manage customer enquiries and resolve issues professionally
• Work closely with the kitchen and Restaurant Manager to deliver smooth services
• Assist with opening and closing procedures and general restaurant operations
• Communicate effectively with the wider team before, during and after service
• Help build upon the strong standards and positive workplace culture already in place

About you

• Strong restaurant or hospitality experience
• Previous experience as a Senior Waiter, Supervisor, Section Leader or similar
• Excellent customer service and communication skills
• A high level of attention to detail
• Confidence to lead and motivate a small team
• Ability to remain organised and composed during busy services
• Willingness to follow established systems and procedures
• Professional, positive and hands-on approach
• Available to work evenings
• Good food and wine knowledge, or a genuine interest in developing it
• A current NSW RSA

About us

Garfish Crows Nest is a busy, well-established suburban seafood restaurant with a strong local following, known for quality food, professional yet relaxed service and genuine hospitality. We have a great team, a positive workplace culture and high standards in place. The restaurant is conveniently located in the heart of Crows Nest, with Crows Nest Metro Station only a few minutes' walk away.