Floor Manager

About the role

We are seeking an experienced and dynamic Floor Manager to join PT En Prima Food And Beverage in South Jakarta. This is a full-time position that plays a crucial role in delivering exceptional service and maintaining operational excellence across our establishment. As Floor Manager, you will be the visible leader on the dining floor, ensuring every guest receives outstanding hospitality whilst maintaining the highest standards of service quality, cleanliness, and compliance. This position is integral to our mission of creating memorable dining experiences and upholding our reputation as a premier food and beverage destination.

Key responsibilities

• Supervise and manage front-of-house staff, including hosts, servers, and bussers, ensuring adherence to company standards and service protocols
• Monitor dining floor operations to ensure smooth service delivery, guest satisfaction, and timely resolution of any issues or complaints
• Conduct staff training and development programmes to enhance service skills, product knowledge, and customer engagement
• Manage table allocation, reservations, and guest flow to optimise seating efficiency and maintain service standards
• Ensure compliance with health, safety, and hygiene regulations across all areas of the dining floor
• Handle guest relations and resolve conflicts with professionalism and discretion to maintain positive experiences
• Maintain inventory of dining room supplies, linens, and equipment, and coordinate with other departments for replenishment
• Monitor and report on service metrics, including guest feedback, dining times, and staff performance
• Collaborate with kitchen and bar teams to ensure seamless coordination and timely service delivery
• Create and maintain a welcoming atmosphere that reflects the establishment's brand values and culture

What we're looking for

• Minimum 3-5 years of experience in floor management or senior service positions within upscale restaurants, hotels, or hospitality venues
• Proven leadership skills with the ability to motivate, train, and manage diverse teams effectively
• Strong knowledge of food and beverage service standards, protocols, and best practices
• Excellent customer service and interpersonal skills with the ability to handle high-pressure situations gracefully
• Outstanding communication and problem-solving abilities
• Proficiency in point-of-sale (POS) systems and restaurant management software
• Sound understanding of health, safety, and food hygiene regulations
• Ability to work flexible hours, including evenings, weekends, and public holidays as required
• Fluency in Indonesian and English, both written and verbal
• Attention to detail with strong organisational and multitasking capabilities
• Knowledge of local Jakarta dining culture and hospitality industry standards is advantageous

What we offer

At PT En Prima Food And Beverage, we recognise the value of our dedicated team members. We offer competitive remuneration packages commensurate with experience and performance. Our benefits include opportunities for career progression within our growing establishment, ongoing training and professional development programmes, a collaborative and inclusive work environment, and staff meals and discounts at our venues. We are committed to fostering a positive workplace culture where your contributions are valued and your professional growth is supported. We also provide a structured shift system that balances operational needs with work-life harmony.

About us

PT En Prima Food And Beverage is a respected name in Jakarta's hospitality and dining scene, dedicated to delivering exceptional culinary experiences and outstanding guest service. Based in South Jakarta, we pride ourselves on our commitment to quality, innovation, and customer satisfaction. Our establishment reflects our core values of excellence, integrity, and hospitality. We create memorable dining experiences by combining quality cuisine with warm, attentive service in a welcoming environment. We are an equal opportunity employer and encourage applications from all qualified candidates.

Apply now

If you are a passionate and experienced Floor Manager ready to make an impact in a dynamic hospitality environment, we would love to hear from you. Please submit your curriculum vitae, a cover letter detailing your relevant experience, and references from previous employers. Join us and become part of a team committed to excellence in food and beverage service.