Floor Manager

Floor Manager

Full time, temporary cover, October - December

£32,000 - £36,000 (pro rata)

Bourne & Hollingsworth is looking for a passionate, ambitious and inspirational Temporary Floor Manager to join our team at our Clerkenwell venue .

We’re looking for someone who thrives in a fast-paced environment, loves creating exceptional guest experiences and has the energy, confidence and initiative to make things happen.

About You

You’re hardworking, ambitious and naturally positive, with a genuine can-do attitude and a passion for creating exceptional experiences. You take pride in delivering outstanding guest experiences and have a natural ability to anticipate needs, solve problems and ensure every detail is thoughtfully managed from planning through to delivery.

You’re highly organised, attentive and adaptable, with the ability to manage multiple priorities and stay calm and focused when working at pace. You’re comfortable coordinating different elements of service, working with a range of guests, colleagues and suppliers, and tailoring your approach to suit different occasions, environments and service styles. You’ll be a true team player who enjoys supporting and inspiring those around you, while also being confident taking ownership, making decisions and working independently when needed.

Key Responsibilities

As Floor Manager, you’ll take ownership of the smooth and successful running of our food service, ensuring every guest is looked after and enjoys an exceptional B&H experience.

With a large part of our business centred around larger-scale events, you’ll also play a key role in planning, coordinating and delivering these services - ensuring every detail is thoughtfully considered and every event runs seamlessly.

Your responsibilities will include:

• Acting as the right hand to the General Manager, supporting the day-to-day running of the venue
• Maintaining clear, constant and positive communication across all departments
• Maintaining consistently high service standards across all food service
• Overseeing food service for large-scale events and ensuring they are delivered smoothly and professionally
• Ensuring all dietary requirements and guest needs are communicated and met
• Taking initiative and always looking for ways to improve service, operations and guest relations
• Taking responsibility for opening, closing and cashing up
• Being hands-on, proactive and willing to go the extra mile whenever needed

About Bourne & Hollingsworth

Bourne & Hollingsworth is a creative hospitality company, centred around socialising, great food and drink, and unforgettable experiences.

Our multi-faceted clubhouse in Clerkenwell is home to an exciting variety of events, from corporate parties and weddings to photoshoots and filming.

We’re known for creating beautiful, original spaces with a distinctive aesthetic and an obsessive attention to detail. Our team works hard to bring that same creativity, energy and personality to every aspect of what we do.

The Bourne & Hollingsworth Group was established over 10 years ago by a group of creative and commercially minded entrepreneurs. Since then, we’ve grown into a successful social experience provider and operator, delivering exceptional events, food and drink.

We’ve never wanted to lose the entrepreneurial spirit that got us here. We’re looking for someone who shares it.

This role is perfect for someone who is self-motivated, commercially aware and unafraid to take the initiative. Someone who sees an opportunity and runs with it, who takes ownership, supports their team and is always looking for ways to make things better.

You’ll be joining a family of passionate, creative dreamers who have helped build a commercially successful business over the last decade and who are excited about what the next ten years will bring.

Our success has always been driven by an intense focus on our customers and our commercial performance. Every guest who walks through our doors is invited into the B&H world, and we want every experience to be exceptional.

We’re ambitious about exceeding expectations, pushing ourselves further and creating memorable experiences, while always keeping a strong eye on profitability and the commercial side of the business.

If that sounds like you, we’d love to hear from you.

To apply, please send your CV and covering letter to India on [email protected]. We look forward to hearing from you!

To apply, please send your CV and covering letter to India on [email protected]. We look forward to hearing from you!

Pay: £32,000.00-£36,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount

Work Location: In person