Floor Manager

Job Summary We are seeking an experienced and highly professional Floor Manager to oversee front-of-house operations in a premium fine dining restaurant. The ideal candidate will ensure exceptional guest experiences, maintain the highest service standards, and lead the service team with strong attention to detail, elegance, and operational excellence.

Key Responsibilities

• Guest Experience & Service Excellence
• Ensure a seamless, personalized, and memorable dining experience for all guests.
• Handle VIP guests with discretion and professionalism.
• Address guest feedback, complaints, and special requests promptly and effectively.
• Maintain a visible presence on the floor during service hours.
• Operations Management
• Oversee daily floor operations, ensuring service flows smoothly and efficiently.
• Coordinate with kitchen and bar teams for timely service and order accuracy.
• Monitor table turnover, reservations, and seating plans.
• Ensure compliance with hygiene, safety, and company standards.
• Team Leadership & Development
• Supervise, train, and mentor service staff.
• Conduct pre-shift briefings and communicate daily priorities.
• Ensure grooming, discipline, and adherence to service etiquette standards.
• Support recruitment and onboarding of new team members.
• Quality & Standards Control
• Maintain premium service standards aligned with fine dining expectations.
• Ensure proper table settings, ambiance, and cleanliness at all times.
• Monitor food and beverage presentation before serving.
• Sales & Upselling
• Drive revenue through upselling and promoting high-margin items.
• Ensure staff are knowledgeable about menu offerings, ingredients, and pairings.
• Support achievement of daily and monthly revenue targets.
• Administrative Duties
• Prepare shift reports and operational updates.
• Monitor staff attendance and scheduling.
• Assist in inventory control and coordination with procurement if required.