Floor Manager

Job Description: Floor Manager

Reports to: General Manager

Overview:

At Malibu Jack’s, we create exciting career opportunities for passionate individuals eager to bring entertainment and fun to our guests! Our mission is to provide a safe and enjoyable space for families of all ages to experience the best in modern entertainment. As a Floor Manager, you are an integral part of maintaining high standards of customer service, operational efficiency, and safety while ensuring guests have a memorable time at the center.

This role is ideal for a hands-on leader who thrives in a fast-paced environment, enjoys developing team members, and takes pride in maintaining high operational and safety standards.

Job Summary:

The Floor Manager is responsible for the daily operation of attractions and the overall park floor, ensuring safe, efficient, and guest-focused service. This role supervises Park Coordinators, supports training efforts and provides general oversight of front-line staff. The Floor Manager ensures all employees are well-trained, motivated, and equipped to deliver the best guest experience possible.

This position is also responsible for opening and closing the facility and managing cash procedures.

What You’ll Do:

Attraction Oversight & Floor Operations

• Maintain direct oversight of all attractions, ensuring safe and efficient operation

• Perform regular checks of attractions, guest areas, and team performance to uphold Malibu Jack’s standards

• Serve as the primary on-floor leader during shifts, responding quickly to operational needs and guest concerns

• Maintain working knowledge of all attractions, systems, and processes (including CenterEdge POS and Embed swiper)

Training Program Leadership

• Oversee the employee training program, ensuring consistency and accountability across all departments

• Supervise the Training Coordinator to confirm training sessions are delivered, completed, and documented properly

• Keep training materials current and ensure compliance with safety and service standards

• Support continuous staff development through coaching and follow-up

Team Leadership & Park Coordinator Management

• Supervise and coach Park Coordinators, ensuring they manage their areas effectively

• Provide guidance, feedback, and documentation of team member performance

• Foster teamwork and positive culture across the park, leading by example on the floor

• Ensure adequate shift coverage and assist with scheduling adjustments when needed

Guest Service & Safety

• Resolve escalated guest complaints and incidents professionally and efficiently

• Reinforce guest service standards daily through coaching and recognition

• Promote and enforce safety standards across attractions and guest areas

Communication & Culture

• Share daily goals and updates with Park Coordinators and staff at the start of shifts

• Keep staff informed on promotions, safety policies, and park updates

• Collaborate with the General Manager and Park Operations Manager to ensure smooth cross-department operations

Opening, Closing, and Cash Responsibilities

• Open and close the facility according to company procedures

• Manage cash handling processes, including opening and closing registers, cash counts, and deposits

• Ensure compliance with cash control policies and investigate discrepancies

• Secure the building and ensure safety and operational readiness at close

Additional Responsibilities

• Maintain a visible presence on the floor, actively engaging with staff and guests

• Support events, parties, and promotions by coordinating floor staff

• Be available during evenings, weekends, holidays, and high-traffic days

• Perform other responsibilities as assigned by the Park Operations Manager

Skills & Qualities We’re Looking For

• Leadership: Strong ability to guide, support, and develop Park Coordinators and front-line staff

• Training-Oriented: Passionate about employee development, documentation, and accountability

• Guest-Focused: Dedicated to creating positive and memorable guest experiences

• Detail-Oriented: Ensures safety, consistency, and high standards across attractions and operations

• Problem-Solver: Responds calmly and effectively to challenges on the floor

• Strong Communicator: Confident in providing direction and feedback to staff

Minimum Qualifications

• Must be at least 21 years of age

• Must be available to work evenings, weekends, and holidays

• Minimum of 1-2 years supervisory or management experience, preferably in hospitality, retail, or entertainment

• Strong organizational and people-management skills

• Ability to stand for long periods and lift up to 40 lbs unaided

Why Work at Malibu Jacks Family Entertainment Center

• Leadership role in a fast-growing entertainment environment

• Direct impact on guest experience and team development

• Opportunities for growth into senior operations leadership

• Fun, energetic workplace with a family-friendly culture