Floor Manager

Job Summary:

We are looking for a proactive and result-oriented Floor Manager to oversee daily sales floor operations, manage and motivate the sales team, monitor performance, and ensure the achievement of business targets in the real estate industry. The ideal candidate should have strong leadership, communication, team management, and customer relationship skills, along with the ability to drive sales performance and maintain professional workplace standards.

Key Responsibilities:

· Manage and supervise the daily activities of the internal and external team.

· Allocate leads and enquiries among sales executives and monitor follow-ups.

· Track individual and team performance against assigned sales targets.

· Conduct regular team briefings, meetings, and performance reviews.

· Motivate team members to achieve and exceed monthly sales targets.

· Monitor lead conversion, site visits, bookings, and sales closures.

· Ensure timely and effective follow-up with prospective customers.

· Support the team during negotiations and closing discussions.

· Maintain accurate records of leads, customer interactions, site visits, and bookings.

· Coordinate with marketing, CRM, finance, legal, and operations teams when required.

· Ensure that customers receive accurate information about projects, pricing, payment plans, amenities, and documentation.

· Resolve customer and team-related issues promptly.

· Ensure the team has adequate knowledge of ongoing real estate projects.

Required Skills

· Strong leadership and team-management skills.

· Excellent communication and interpersonal skills.

· Strong sales, negotiation, and closing abilities.

· Good knowledge of the real estate sales process.

· Customer-focused approach.

· Ability to work under pressure and meet targets.

· Good analytical and problem-solving skills.

· Proficiency in CRM systems, MS Excel, and basic reporting tools.

· Ability to motivate and coach the team.

Education & Experience

· Graduate degree in any discipline; a degree in Business, Marketing, or a related field is preferred.

· 5–15 years of experience in real estate sales, with prior experience in a supervisory or team-lead role preferred.

· Experience in residential/commercial property sales will be an advantage.

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person