Floor Manager

Floor Manager

Location: Big Air Trampoline Park – Hiram, GA
Position Type: Full-Time / Part-Time
Pay: Based on experience

Position Summary

The Floor Manager is responsible for leading daily park operations, ensuring exceptional guest experiences, maintaining safety standards, and directing team members throughout each shift. This role requires strong leadership skills, quick decision-making, and the ability to thrive in a fast-paced, high-energy environment.

Floor Managers are responsible for running the shift, leading the team, maintaining operational excellence, and creating a safe and enjoyable experience for every guest.

Essential Responsibilities:

Team Leadership & Staff Accountability

• Lead and direct team members throughout each shift.
• Ensure employees remain productive and engaged.
• Assign and rotate positions and breaks.
• Provide real-time coaching and feedback.
• Address performance issues promptly and professionally.
• Manage callouts and staffing adjustments during shifts.
• Maintain positive team morale and energy.

Operations Management

• Monitor all attractions and activity areas throughout the park.
• Ensure attractions are properly staffed at all times.
• Maintain cleanliness, organization, and presentation standards.
• Manage guest flow and park capacity.
• Respond quickly to operational issues and changing business needs.
• Support daily opening, operating, and closing procedures.

Safety & Risk Management

• Enforce all park safety policies and procedures.
• Monitor high-risk areas proactively.
• Respond to injuries and incidents appropriately.
• Complete accurate incident documentation.
• Address unsafe guest behavior and de-escalate situations professionally.
• Ensure team members consistently follow safety protocols.

Guest Experience

• Maintain a visible and approachable presence on the floor.
• Resolve guest concerns and complaints effectively.
• Engage positively with guests and families.
• Support birthday parties, events, and special programs.
• Help create an energetic, welcoming atmosphere throughout the park.

Qualifications

• Previous leadership or supervisory experience preferred.
• Strong communication and conflict-resolution skills.
• Ability to lead and motivate a team.
• Excellent problem-solving and decision-making abilities.
• Comfortable working in a fast-paced, high-energy environment.
• Ability to stand, walk, and remain active for extended periods.
• Availability to work evenings, weekends, and holidays.

What We're Looking For:

Successful Floor Managers are:

• Strong leaders who lead by example.
• Calm under pressure and quick to make decisions.
• Highly organized and accountable.
• Guest-focused and team-oriented.
• Passionate about creating a fun, safe environment for both guests and employees.

If you enjoy leading teams, solving problems, and creating memorable experiences, we'd love to hear from you.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Paid training

Work Location: In person