Floor Manager

Overview
We are seeking a dynamic and experienced Floor Manager to oversee daily operations within our bustling restaurant environment. The ideal candidate will possess strong leadership skills, a solid background in food service management, and a passion for delivering exceptional customer experiences. This role involves supervising staff, managing food and beverage service, ensuring safety standards, and maintaining operational excellence in a fast-paced setting. Prior experience in casual dining, fine dining, or hospitality management is highly valued, along with a comprehensive understanding of food safety, inventory control, and team development.

Responsibilities

• Lead and supervise restaurant staff to ensure high-quality food preparation, service, and customer satisfaction.
• Oversee daily shift operations, including managing staff schedules, shift management, and ensuring smooth workflow.
• Monitor food handling procedures to maintain compliance with health and safety standards.
• Manage inventory control, including ordering supplies and minimizing waste to optimize food management.
• Utilize POS systems such as Aloha POS and Micros POS for order processing, cash handling, and sales reporting.
• Train new staff members on food preparation techniques, POS operation, customer service standards, and safety protocols.
• Ensure proper food production and presentation aligning with brand standards and customer expectations.
• Handle customer inquiries or complaints professionally to enhance guest experience.
• Collaborate with kitchen management on food quality control and kitchen operations.
• Assist in budgeting activities related to food costs and labor expenses.
• Support catering, banquet services, or bar operations as needed within the restaurant setting.

Skills

• Proven management experience within the food industry, including supervising teams in quick service & fast food restaurants or casual dining environments.
• Strong knowledge of food preparation, cooking techniques, and food safety regulations.
• Proficiency with POS systems such as Aloha POS and Micros POS; cash handling experience is essential.
• Excellent leadership skills with a focus on training & development, team management, and staff mentoring.
• Ability to manage inventory control effectively while maintaining quality standards.
• Exceptional customer service skills with the ability to handle difficult situations diplomatically.
• Experience in restaurant management including shift management, budgeting, and operational oversight.
• Familiarity with hospitality management concepts such as hotel or catering services is advantageous.
• Strong communication skills for interviewing potential staff members and conducting staff training sessions.
• Knowledge of food industry trends including culinary techniques, food production processes, and kitchen management practices. This position offers an exciting opportunity for a motivated leader passionate about the hospitality industry to make a significant impact on our team’s success while delivering memorable dining experiences for our guests.

Pay: $20.00 - $30.00 per hour

Work Location: In person