Floor Manager

Floor Manager – The Buzz

The Pantiles, Tunbridge Wells, TN2 5TN
Full-time

About The Buzz

The Buzz is an independent, family-run hospitality and workspace venue on The Pantiles in Tunbridge Wells.

We combine a Greek-inspired café, bar and restaurant with a flexible workspace offering hot-desking, meeting rooms, office rental and private events. Alongside our day-to-day food and beverage operation, we host events, live music and private bookings, creating a diverse, fast-paced environment where no two days are quite the same!

We are looking for an experienced Floor Manager to take ownership of the operational running of the venue and help ensure that The Buzz consistently operates to a high professional standard.

The Role

The Floor Manager is an operations and systems-focused management position, responsible for ensuring that the whole venue is clean, organised, fully stocked, safe and operationally ready at all times.

You will work closely alongside the General Manager to set out operational strategies, whilst taking on an independently-minded, hands-on role in the day-to-day running of the venue. You will be expected to lead by example, manage and support the team, enforce company procedures and identify and resolve/escalate issues.

The successful candidate will have previous managerial experience in a fast-paced hospitality environment and be confident managing a medium-sized team.

As The Buzz continues to develop its workspace and events offering, there will also be opportunities to learn and become involved in the wider business, including our hot-desking, meeting rooms, membership scheme, office rental and event enquiries.

Key Responsibilities

Venue Operations

• Taking responsibility for the day-to-day operational standards of the venue
• Completing and maintaining opening and closing procedures
• Creating, updating and enforcing operational procedures and checklists
• Ensuring both the venue and staff are consistently presentable and ready for service
• Conducting regular cleaning and presentation checks
• Maintaining cleaning schedules and records
• Delegating operational duties effectively across the team
• Monitoring labour deployment during shifts and using discretion to adjust staffing levels according to demand
• Handling operational issues as they arise, resolving them where possible and escalating when appropriate
• Ensuring equipment, furniture, fixtures and the wider venue are maintained and reporting faults or maintenance requirements promptly
• Maintaining cellar, storage and back-of-house organisation
• Supporting the development and implementation of sustainable business practices
• Monitoring waste and identifying opportunities for reduction

Bar & Beverage Operations

• Maintaining high standards of bar cleanliness, organisation and presentation
• Overseeing routine bar maintenance and ensuring equipment is kept in good working order
• Ensuring beer lines and other beverage equipment are maintained correctly
• Monitoring bar stock levels and ensuring adequate stock is available for service
• Handling stock ordering and procurement for front-of-house and bar operations
• Maintaining accurate stock records and identifying discrepancies or potential wastage
• Training and supporting staff in bar procedures and standards
• Preferred: previous mixology/cocktail experience and confidence working behind a cocktail bar

Cash, Stock & Administration

• Overseeing cash handling procedures and, as required, banking processes
• Completing and/or overseeing cashing-up procedures accurately
• Ensuring till and payment systems are used correctly
• Checking and coding relevant invoices
• Using spreadsheets and digital systems to monitor and manage operational information

People Management

• Managing and supporting staff during shifts
• Delegating responsibilities clearly and ensuring duties are completed to the required standard
• Providing on-the-job training and coaching, particularly around operational and bar procedures
• Holding staff accountable to company policies, procedures and standards
• Enforcing workplace policies consistently and professionally
• Addressing performance or conduct issues appropriately and escalating where necessary

Health, Safety & Security

• Supporting and overseeing health & safety compliance throughout the venue
• Ensuring incidents are recorded and reported correctly
• Maintaining appropriate security procedures
• Managing and maintaining keyholder records and responsibility for keys across the building
• Ensuring opening, closing and building security procedures are followed consistently
• Identifying and escalating potential risks or hazards

The Buzz operates across more than traditional hospitality, and the successful candidate will be encouraged to develop an understanding of the wider business model.

This will include:

• Hot-desking and workspaces
• Meeting and conference room bookings
• Membership schemes
• Office tenancy
• Private hire and event enquiries
• Tourist information hub
• Supporting professional workspace clients and business customers
• Understanding how hospitality, workspace and events operate together within the venue

About You

We are looking for someone who is:

• Experienced in a fast-paced hospitality environment
• Experienced in a managerial or supervisory position within a medium-sized team
• Highly organised and naturally operational in their approach
• Comfortable taking responsibility and making decisions during busy shifts
• Confident enforcing policies, procedures and standards
• Commercially aware and attentive to stock, labour and operational costs
• Experienced with bar operations and, ideally, mixology/cocktail service
• Comfortable with opening and closing procedures, cashing up, stock control and procurement
• Technically confident and comfortable learning new systems
• Competent using spreadsheets and digital systems
• Ideally experienced with Square and/or similar EPOS/till systems
• A strong verbal communicator who can communicate effectively with staff, management, suppliers, stakeholders and professional workspace clients
• Confident producing clear and professional written communication
• Calm, practical and solutions-focused when dealing with problems
• Reliable, professional and able to take ownership of responsibilities
• Ideally based in or around Tunbridge Wells, with a good understanding of the local area

Pay: £23,000.00-£27,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Flexible schedule

Work Location: In person