Floor Manager

Bair's All-American Sports Grill is seeking a reliable and experienced Floor Manager to oversee daily floor operations and ensure excellent customer service. The successful candidate will supervise front-of-house staff, coordinate dining and bar service, maintain a welcoming atmosphere, and support efficient restaurant operations. The ideal candidate will have strong leadership skills, excellent communication, and the ability to manage a busy sports grill environment.

Key Responsibilities:

• Oversee daily floor operations and dining room activities.
• Supervise, train, and motivate servers, hosts, and front-of-house staff.
• Assign duties and coordinate staff schedules and shift coverage.
• Ensure friendly, efficient, and professional customer service.
• Welcome guests and assist with seating and reservations.
• Handle customer complaints and resolve service issues promptly.
• Coordinate with kitchen and bar teams to ensure timely service.
• Monitor table assignments, order accuracy, and dining room flow.
• Maintain high standards of food and beverage service.
• Support smooth service during busy periods and sporting events.
• Monitor staff attendance, performance, and productivity.
• Assist with POS transactions, billing, and payment procedures.
• Maintain cleanliness and organization throughout dining and guest areas.
• Ensure compliance with hygiene, sanitation, and workplace safety standards.
• Support responsible alcohol service and applicable regulations.
• Monitor front-of-house supplies and report replenishment needs.
• Help train new employees on service procedures and company standards.
• Review guest feedback and identify opportunities to improve service.
• Prepare shift reports and communicate operational updates to management.
• Oversee opening, closing, and shift handover procedures.

Qualifications & Skills:

• Previous experience in restaurant, sports grill, or hospitality operations.
• Floor supervision or team leadership experience preferred.
• Strong leadership and staff coordination abilities.
• Excellent communication and interpersonal skills.
• Outstanding customer service and problem-solving abilities.
• Knowledge of dining room operations and food and beverage service.
• Familiarity with POS systems and payment processing.
• Understanding of food safety, hygiene, and sanitation practices.
• Awareness of responsible alcohol service requirements.
• Strong organizational and time-management skills.
• Ability to remain calm and efficient in a fast-paced environment.
• Professional attitude, reliability, and attention to detail.
• Ability to work effectively with kitchen and bar teams.
• Flexibility to work evenings, weekends, holidays, and major game days as needed.

Pay: $24.00 - $29.00 per hour

Expected hours: 34.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person