Floor Manager

The Salon Floor Manager is responsible for ensuring the smooth day-to-day running of the salon, maintaining high standards of cleanliness, organisation and customer service, and supporting the salon team to deliver an excellent client experience. The role involves overseeing the salon floor, coordinating staff, managing rotas and holidays, assisting with reception duties and ensuring that salon procedures and standards are consistently maintained.The ideal candidate will be organised, proactive, professional and confident in managing people, resolving issues and keeping the salon running efficiently.## Key Responsibilities### 1. Day-to-Day Salon Operations* Oversee the daily running of the salon and ensure the floor operates smoothly and efficiently.* Ensure staff are prepared for the working day and that all treatment stations and work areas are ready.* Monitor staff punctuality, attendance and professional conduct.* Ensure the salon maintains a welcoming, professional and organised environment.* Identify and resolve day-to-day operational issues promptly.* Ensure salon policies, procedures and standards are followed consistently.* Communicate important information and updates to the team and salon management.### 2. Cleanliness, Hygiene and Presentation* Monitor the cleanliness and presentation of the entire salon throughout the day.* Ensure treatment rooms, styling stations, wash areas, reception, staff areas and client facilities are kept clean and tidy.* Ensure cleaning schedules and checklists are completed correctly.* Check that staff clean and sanitise their stations and equipment between clients, in accordance with applicable hygiene requirements.* Ensure towels, gowns, tools and equipment are properly stored and handled.* Monitor waste disposal, laundry, stock storage and general salon organisation.* Conduct regular cleanliness checks and address any issues immediately.* Report maintenance issues, damaged equipment or health and safety concerns to management.### 3. Staff Management and Team Coordination* Support the salon team and help maintain a positive, professional working environment.* Allocate duties and responsibilities where required.* Monitor staff performance, teamwork, punctuality and adherence to salon standards.* Ensure staff take appropriate breaks and that floor coverage is maintained.* Assist with training and the induction of new employees.* Support the resolution of minor staff issues and escalate more serious matters to management.* Encourage good communication, accountability and teamwork.* Lead by example in terms of professionalism, customer care and personal presentation.### 4. Staff Rotas, Holidays and Attendance* Prepare and maintain staff rotas in line with salon opening hours and business requirements.* Coordinate holiday requests, ensuring adequate staffing levels are maintained.* Keep an accurate record of approved holidays, sickness, lateness and absences.* Ensure holiday requests are submitted and approved in accordance with salon policy.* Arrange shift changes and cover where necessary, subject to management approval.* Communicate rota changes to the team promptly.* Monitor staffing levels during busy periods and make recommendations to management.* Flag potential staffing shortages or scheduling conflicts as early as possible.### 5. Reception and Client Service* Assist with reception duties during busy periods, staff breaks or when additional support is required.* Welcome clients and ensure they receive a warm, professional greeting.* Answer telephone calls, respond to enquiries and manage appointment bookings where required.* Support appointment scheduling, cancellations, rescheduling and waiting-list management.* Ensure clients are directed to the correct stylist, therapist or service provider.*

Pay: £25,420.00-£35,000.00 per year

Work Location: In person