Floor Manager

Cafe Americano is seeking an organized and customer-focused Floor Manager to oversee daily floor operations, supervise service staff, and ensure an excellent guest experience. The ideal candidate will have strong leadership skills, excellent communication abilities, and the ability to coordinate team activities, maintain service standards, and support efficient café and restaurant operations.

Key Responsibilities

• Oversee daily floor operations and ensure smooth customer service.
• Supervise servers, hosts, baristas, and other front-of-house employees.
• Assign duties and coordinate staff activities during each shift.
• Assist with staff scheduling, training, and performance development.
• Welcome guests and ensure a friendly, professional atmosphere.
• Monitor service quality and address customer concerns promptly.
• Coordinate with kitchen and beverage teams to ensure timely orders.
• Manage table assignments, seating arrangements, and customer flow.
• Ensure dining areas, service stations, and customer spaces remain clean and organized.
• Monitor staff performance and provide constructive feedback.
• Assist with opening, closing, and shift handover procedures.
• Support accurate point-of-sale transactions and payment handling.
• Monitor service supplies and report inventory needs.
• Ensure employees follow food safety, hygiene, and workplace safety standards.
• Communicate daily priorities and service expectations to team members.
• Help resolve operational issues and improve service efficiency.
• Support café promotions, special events, and customer engagement activities.
• Maintain a positive and productive working environment.
• Report operational updates and staffing concerns to management.

Qualifications & Skills

• Previous experience as a Floor Manager, Restaurant Supervisor, or hospitality team leader.
• Strong leadership and staff-coordination abilities.
• Excellent customer service and communication skills.
• Knowledge of café and restaurant service operations.
• Experience with staff training and shift supervision.
• Familiarity with POS systems and payment procedures.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Good problem-solving and conflict-resolution abilities.
• Knowledge of food safety, sanitation, and cleanliness standards.
• Professional attitude and attention to detail.
• Ability to work effectively with kitchen and service teams.
• Flexibility to work mornings, evenings, weekends, and holidays as required.
• Hospitality training or relevant professional experience preferred.

What We Offer

• Competitive salary based on experience.
• Opportunities for professional development and career growth.
• A friendly and collaborative work environment.
• On-the-job leadership training.
• Potential for performance-based incentives and additional benefits, where applicable.

Pay: $21.00 - $29.00 per hour

Expected hours: 32.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person