Floor Manager

Position Overview

We are looking for a dynamic and hands-on Floor Manager to supervise restaurant service and ensure an exceptional guest experience.

Working closely with the Restaurant Manager, the Floor Manager will oversee the front-of-house team during service, coordinate table and section management, maintain service standards and ensure that daily operations run efficiently.

This is a floor-focused leadership position for an experienced hospitality professional who leads by example and thrives in a fast-paced restaurant environment.

Key Responsibilities

Floor Supervision

• Oversee the restaurant floor before, during and after service.
• Coordinate sections, table allocations and team assignments.
• Ensure the restaurant is properly prepared for service, including table settings, cleanliness, mise en place and team readiness.
• Monitor service pace, table turnover and communication between front-of-house and kitchen teams.
• Ensure service sequences and operating procedures are followed consistently.
• Resolve operational issues quickly to minimise disruption to guests.

Guest Experience & Service Standards

• Maintain a visible presence on the floor and ensure guests receive attentive and personalised service.
• Monitor service quality, timing, presentation and team professionalism.
• Handle guest requests and complaints effectively, escalating complex matters when required.
• Support the team in anticipating guest needs and creating memorable experiences.
• Ensure special requests, dietary requirements and VIP arrangements are communicated appropriately.

Team Supervision

• Lead pre-service briefings and communicate daily priorities, menu updates and special requests.
• Supervise Head Waiters, Waiters and other front-of-house team members during service.
• Coach team members on service techniques, guest interaction and operational standards.
• Support training, onboarding and performance feedback.
• Monitor grooming, punctuality, attendance and adherence to company policies.
• Encourage teamwork, accountability and a positive working environment.

Operational & Commercial Responsibilities

• Monitor table occupancy, service timing and operational efficiency.
• Support the Restaurant Manager in controlling labour costs and optimising team allocation.
• Ensure correct POS usage, order accuracy, billing and cash handling where applicable.
• Monitor the availability and presentation of service equipment.
• Report operational incidents, guest feedback and service issues to management.
• Support stock control and the reduction of unnecessary waste.

Candidate Profile

• Previous experience as a Floor Manager, Assistant Restaurant Manager, Head Waiter or equivalent supervisory position.
• Experience in premium restaurants, upscale dining or luxury hospitality.
• Strong knowledge of restaurant service standards and front-of-house operations.
• Demonstrated ability to supervise teams and coordinate busy services.
• Excellent communication, leadership and guest relations skills.
• Strong attention to detail and the ability to remain composed under pressure.
• Fluent English required; French, Italian or other European languages are an advantage.
• Flexible to work evenings, weekends and public holidays.