Floor Manager

Escape Manor, Ottawa's premier entertainment venue for escape rooms and darts reimagined , is looking for an experienced Manager to lead our Manor Lounge team.

The Manager will be responsible for many aspects of the business, including the overall in-house guest experience, reservation bookings made through our concierge, responsible alcohol service, inventory management, systems management, maintenance and upkeep of facilities, promoting customer reviews and sales initiatives, and managing day-to-day employment matters.

KEY RESPONSIBILITIES / MANAGEMENT TASKS:

The Business:

• Manage all aspects of the service floor operations alongside the General Manager
• Know your business and understand immersive entertainment trends and tastes
• Attend local networking events as necessary and develop community relationships
• Help foster the establishment of “Escape Manor” as a premiere entertainment brand in the city
• Understand budgets, forecasts and other operational targets
• Report out on targets and make recommendations as to best practices
• Lead by example and be a resource to all members of the team

People:

• Hire, train, and maintain an exceptional team (using HR files)
• Schedule employees and determine optimal staffing levels
• Create development plans for leaders and front-line staff
• Establish and execute ongoing performance management programs
• Work with the GM on new menu ideas, staff incentives and monthly targets
• Manage labour costs in accordance with budget
• Develop a culture of service excellence and “cheerleading” to drive staff engagement

Facilities and Systems

• Keep the venue in pristine shape, including front and back of house areas
• Monitor and manage lounge, with oversight assistance in the escape room and axe-throwing areas
• Check washrooms, storage and food service areas for cleanliness
• Maintain and continuously improve lounge activations in conjunction with our entertainment offerings
• Be an expert on brand standards, systems (POS, HR) and software and marketing tools
• Develop storage and inventory systems
• Ensure venue is fully stocked with all necessary supplies and backups

Food and Beverage Service

• Create and manage menus and F&B offerings
• Work with vendor representatives to develop strong account relationships
• Run table checks and engage guests in lounge and axe throwing areas
• Implement responsible alcohol service protocol and culture
• Monitor bar and floor cleanliness and flow

Community Outreach and Digital Marketing

• Seeking opportunities, negotiating presence at, and fulfilling event presence at varying locales and events conducive to our market
• Creating an outreach sub-calendar within the master marketing calendar, outlining potential activations that we should be a part of and the cost associated
• Procuring and delivering fun and relevant media and providing engaging on-brand copy to enrich the lives of our current and future guests, through various media channels

Guest Services and Other

• Daily review and response to site-specific customer correspondence (email, voicemail) through our front desk
• Pre-intro to any larger groups coming in that week
• Develop and distribute marketing collateral as appropriate
• Other management tasks as assigned or required from time to time

Job Types: Full-time, Permanent

Pay: $21.00-$22.00 per hour

Benefits:

• Discounted or free food
• Store discount

Experience:

• Hospitality: 4 years (preferred)
• Restaurant management: 3 years (preferred)

Language:

• French (preferred)

Licence/Certification:

• Smart Serve (required)

Work Location: In person