Floor Manager

JOB DESCRIPTION Floor Manager – Food & Beverage Operations

Hot Rods & Handguns | Huntington Beach, CA

About Hot Rods & Handguns

Hot Rods & Handguns is a premier private social club located in Huntington Beach, California, offering a unique blend of luxury hospitality, exceptional dining, entertainment, and exclusive member experiences.

As our club continues to grow, we are seeking an energetic, personable, and experienced Floor Manager to join our Food & Beverage leadership team.

The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment, leads by example, and takes pride in delivering exceptional service. We are looking for someone with a positive, can-do attitude, strong organizational skills, and the ability to motivate a team while maintaining the high standards our members and guests expect.

Position Summary

The Floor Manager is responsible for overseeing daily food and beverage operations across the club's dining outlets, ensuring exceptional service, operational efficiency, and a consistent member experience.

This position requires an active presence on the floor, supervising bartenders, servers, and support staff while coordinating with kitchen teams and upper management.

The Floor Manager must be comfortable transitioning between multiple dining outlets, assisting with service when necessary, resolving member concerns, and ensuring that all employees uphold company policies, service standards, and operational procedures.

Key Responsibilities

Floor Leadership & Daily Operations

• Maintain a strong, visible leadership presence throughout all dining outlets during assigned shifts.
• Oversee daily restaurant and bar operations to ensure consistent service quality and efficiency.
• Monitor business levels and adjust staffing and floor coverage accordingly.
• Supervise servers, bartenders, and support staff, providing direction, coaching, and accountability.
• Lead by example, stepping into service roles when needed to support the team.
• Ensure proper opening, shift-change, and closing procedures are followed.
• Coordinate with kitchen and bar teams to ensure timely, accurate food and beverage service.
• Monitor food presentation, beverage quality, cleanliness, and overall service standards.
• Review daily reservations, anticipated guest counts, special requests, and upcoming events.
• Ensure dining spaces are properly prepared for regular service, larger parties, and special events.

Team Supervision & Accountability

• Assign, monitor, and verify completion of daily side work and closing responsibilities.
• Establish weekly cleaning assignments and follow up to ensure tasks are completed to company standards.
• Enforce employee uniform, grooming, and professional appearance policies.
• Monitor employee performance, conduct, and adherence to club policies.
• Ensure employees take required meal and rest breaks in accordance with company policy and applicable California labor laws.
• Make appropriate staffing adjustments based on business volume and operational needs.
• Provide ongoing guidance and support to team members to encourage professionalism, teamwork, and accountability.
• Identify performance or conduct concerns and report them to upper management for appropriate follow-up.
• Promote effective communication and cooperation between dining outlets and departments.

Member Experience & Service Excellence

• Deliver a welcoming, polished, and memorable dining experience for members and their guests.
• Build positive relationships with members and regular guests through personalized, attentive service.
• Address member concerns and service issues promptly, professionally, and with discretion.
• Exercise sound judgment when resolving service challenges and escalate matters when appropriate.
• Ensure staff members are knowledgeable about menus, ingredients, beverage offerings, and daily specials.
• Monitor service pacing, table maintenance, and guest satisfaction throughout each shift.
• Assist with greeting, seating, order taking, food running, and table service when necessary.
• Maintain a high level of hospitality that reflects the club's exclusive atmosphere and commitment to first-class service.

Financial Controls & Administrative Responsibilities

• Review and verify employee checkout reports at the conclusion of shifts.
• Verify reported tips and oversee accurate tip distribution in accordance with company policy and applicable laws.
• Process and review authorized discounts, complimentary items, and voids throughout the shift.
• Run and reconcile nightly point-of-sale reports and closing documentation.
• Verify cash receipts, payment transactions, and cash-handling procedures.
• Identify and communicate discrepancies to upper management.
• Prepare and submit nightly operational recaps, including service highlights, member feedback, staffing concerns, incidents, and items requiring management attention.
• Ensure all required closing reports and documentation are accurate and submitted on time.
• Maintain accountability for proper closing procedures and securing designated areas of the building.

Bar & Beverage Operations

• Support bartenders during high-volume service periods and assist with beverage preparation when necessary.
• Maintain working knowledge of classic cocktails, specialty beverages, spirits, wine, and beer offerings.
• Ensure proper alcohol service practices, including age verification and responsible beverage service.
• Monitor bar cleanliness, organization, glassware, equipment, and overall presentation.
• Oversee proper handling of guest tabs, payment processing, and cash reconciliation.
• Ensure beverage quality, consistency, and presentation meet club standards.
• Assist with beverage recommendations and personalized service for members and guests.

Events & Special Functions

• Coordinate with the events team, kitchen, and service staff to ensure successful execution of private events and club functions.
• Review event details, reservations, timelines, and service requirements before each event.
• Assist with dining room layouts, table arrangements, and event preparation.
• Direct service staff during events to ensure smooth execution and timely service.
• Address operational needs and unexpected challenges while maintaining a positive guest experience.
• Ensure event spaces are properly restored and secured following service.

Cleanliness, Safety & Compliance

• Maintain cleanliness and organization throughout dining rooms, bars, service stations, and associated work areas.
• Ensure daily and weekly cleaning assignments are completed and verified.
• Enforce food safety, sanitation, and responsible alcohol service standards.
• Monitor compliance with applicable health department regulations and company safety procedures.
• Ensure proper handling, cleaning, and storage of service equipment, glassware, and utensils.
• Report maintenance concerns, safety hazards, and operational issues promptly.
• Ensure all designated areas are properly closed and secured at the end of the shift.

Qualifications & Skills

• Previous restaurant, bar, or hospitality management experience preferred.
• Strong leadership skills with the ability to supervise, motivate, and hold team members accountable.
• Experience working in upscale dining, private clubs, or high-volume hospitality environments is highly desirable.
• Strong knowledge of food and beverage service, restaurant operations, and bartending procedures.
• Familiarity with point-of-sale systems, cash handling, tip reporting, and closing procedures.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to multitask, prioritize responsibilities, and make sound decisions under pressure.
• Strong attention to detail and commitment to operational excellence.
• Professional appearance, positive attitude, and a genuine passion for hospitality.
• Ability to work collaboratively with other department managers and upper management.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and special events.
• Ability to obtain and maintain all required food safety and responsible beverage service certifications.

Physical Demands & Work Environment

The physical demands and work environment characteristics described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

While performing the duties of this position, the employee may be required to:

• Stand and walk for extended periods throughout the shift.
• Frequently use hands and arms to reach, handle, carry, and serve items.
• Occasionally climb stairs, bend, stoop, kneel, crouch, or balance.
• Occasionally lift and/or move items weighing up to 50 pounds, with assistance or reasonable accommodation as appropriate.
• Communicate effectively with employees, members, and guests in a busy hospitality environment.
• Work in areas with varying noise levels, temperatures, and activity levels.
• Perform tasks requiring close and distance vision, depth perception, and attention to surrounding activity.

What We're Looking For

At Hot Rods & Handguns, we believe exceptional hospitality starts with exceptional leadership.

We are looking for a Floor Manager who leads from the floor, not from behind a desk. Someone who recognizes what needs to be done, takes initiative, supports their team, and ensures every member receives the level of service that defines our club.

The successful candidate will bring a balance of professionalism, energy, accountability, and genuine hospitality to every shift.

If you are a natural leader who enjoys building strong teams, creating memorable guest experiences, and being part of a growing, one-of-a-kind private social club, we would love to meet you.

Hot Rods & Handguns is an equal opportunity employer. Employment decisions are made in accordance with applicable federal, state, and local laws.

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Work Location: In person