Floor Manager

Molly's Family Restaurant is seeking a reliable and customer-focused Floor Manager to oversee daily floor operations, supervise service staff, and ensure a welcoming dining experience for every guest. The ideal candidate will have strong leadership and organizational skills, with the ability to coordinate team activities, maintain service quality, resolve customer concerns, and support efficient restaurant operations.

Key Responsibilities

• Oversee daily dining room and floor operations.
• Supervise servers, hosts, bussers, and other front-of-house employees.
• Assign duties and coordinate staff activities during each shift.
• Assist with recruiting, training, and onboarding new team members.
• Prepare staff schedules and coordinate shift coverage.
• Ensure guests receive friendly, attentive, and efficient service.
• Monitor table assignments, seating arrangements, and table turnover.
• Handle customer feedback and resolve complaints professionally.
• Coordinate with kitchen staff to ensure timely and accurate orders.
• Maintain high standards of food presentation and service quality.
• Monitor dining room cleanliness and overall organization.
• Conduct pre-shift briefings and communicate daily priorities.
• Assist with cash handling, POS transactions, and shift reports.
• Monitor front-of-house supplies and report inventory shortages.
• Support restaurant promotions and customer satisfaction initiatives.
• Ensure employees follow company policies and service procedures.
• Maintain compliance with food safety, sanitation, and workplace safety standards.
• Monitor staff performance and provide constructive feedback.
• Help control labor costs and improve operational efficiency.
• Report daily activities and operational concerns to senior management.

Qualifications & Skills

• Previous experience in restaurant operations or hospitality.
• Floor supervision or restaurant management experience preferred.
• Strong leadership and team-management abilities.
• Excellent communication and interpersonal skills.
• Outstanding customer service and problem-solving skills.
• Knowledge of dining room operations and service standards.
• Familiarity with POS systems and cash-handling procedures.
• Ability to coordinate staff in a busy restaurant environment.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and changing priorities.
• Understanding of food safety, sanitation, and cleanliness standards.
• Experience with staff training and scheduling.
• Professional attitude and attention to detail.
• Flexibility to work mornings, evenings, weekends, and holidays as needed.

What We Offer

• Competitive compensation based on experience.
• Opportunities for professional growth and career advancement.
• A friendly and supportive team environment.
• Potential employee benefits and performance incentives, depending on company policy.
• The opportunity to develop leadership skills and contribute to restaurant success.

Pay: $21.00 - $29.00 per hour

Expected hours: 32.0 per week

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person