Floor Manager

Oversee all front-of-house operations, including floor management, table allocation and service coordination

Lead, supervise, train and mentor floor staff, including servers, hosts and support personnel

Ensure the consistent delivery of exceptional customer service and maintain high standards of guest engagement

Monitor service quality and ensure adherence to restaurant standards, SOPs, policies and procedures

Handle guest complaints and concerns promptly and professionally, ensuring satisfactory resolution

Manage reservations and walk-ins while ensuring an efficient and smooth flow of service throughout operating periods

Maintain high standards of health, safety, hygiene and cleanliness in compliance with local regulations and restaurant policies

Assist with staff scheduling, training, onboarding and performance management

Foster effective communication and collaboration between front-of-house and kitchen teams to ensure seamless service delivery

Monitor front-of-house inventory and supplies, and report shortages or operational issues to management

Contribute to revenue growth through effective upselling, table management and operational efficiency

Support promotional activities, special events and menu initiatives where required

Monitor food quality, presentation and service standards to ensure consistency with restaurant expectations

Assist with sales, labour and operational reporting, as well as cost-control initiatives

Represent the restaurant professionally and uphold the brand's values and standards at all times

Bonding Kitchen has been established since November 2018 in Johor Bahru, Johor, Malaysia. In September 2020, we opened our first outlet in Singapore. Originally beginning as a home private dining concept, we have broadened it into a cozy eatery specializing in delicious modern Peranakan dishes, with an atmosphere that encourages, well, bonding!

Our vision is to inspire multiracial people to live in harmony and peacefully through the most unique Peranakan cuisines, which strongly represent the multiculturalism of Singapore.

We focus on food quality and safety, great customer service, and a cozy dining environment.