Floor Manager, customer service

Roles and Responsibilities :

• Floor Manager reports to the Assistant Manager on all work aspects.

• Co-ordination with departments of Management to ensure smooth operations.

• Need to provide quality services for day-to-day operations and ensuring smooth operations with the help of Soft Services, ERT, Security & engineering team.

• Providing important technical inputs to projects team from operations point of view to ensure maximum feasibility in the mall.

• Daily Mall Report, Cruise, Parking, Help Desk & Smile Centre.

• Implementing process for complaint handling and reducing the complaint down time.

• (Internal & External) Responsibility for Retailer & Customer Satisfaction Index.

• Managing customer and brand relationship on the ground.

• Attend and channelize retailer queries & complaints to concerned departments , if any.

• Reporting any infrastructure related safety hazards , repairs ,renovations / concerned departments for information.

• Job Requirements :

• 0-1 year of experience in hotel management or related field (IHM certification preferred).

• Strong knowledge of hospitality industry practices and standards.

• Excellent communication skills for effective guest handling and servicing.

• Workings hours :9 hours of rotational shift

• Monday to Friday you can take one week off

• But Saturday and Sunday is compulsory workings.