Floor manager (maitre d'hotel)

FLOOR SUPERVISOR (MAÎTRE D’HÔTEL)
French gastronomic restaurant, Bangsar, Kuala Lumpur

How to apply ? Send your updated CV and answer the screening questions below. Incomplete applications will not be processed

Salary: RM 3,200 to 3,500 per month base, plus a performance component linked to sales targets
Employment: Full-time, 45 hours/week
Start date: As soon as possible
Operating hours: Wednesday to Sunday, lunch (11:00–14:30) and dinner (17:00–22:30). Monday and Tuesday off.

About Us
We are a French gastronomic restaurant in Bangsar, known for its cuisine and its wine selection. We are a small, focused team, and we are creating a floor supervisor role to run the front of house, grow our sales, and manage guest relations.

About the Role
You will manage reservations and guest communication, lead the floor during service, and actively sell wine, cocktails, and dishes. You will handle the cash register and daily front-of-house administration, and you will serve guests and cover the bar when needed. You will work alongside our kitchen and floor team.

Key Responsibilities

• Manage reservations: WhatsApp and phone enquiries, bookings, table plans, and our reservation system
• Welcome guests and lead the front of house during service
• Sell and recommend wine, cocktails, and dishes with confidence
• Serve guests and cover the bar during busy services
• Handle the cash register and daily cash reconciliation
• Build relationships with regular guests and handle complaints professionally
• Support the team on training, shift organisation, and service standards
• Help maintain the dining room and take part in cleaning and closing

What We’re Looking For

Must-have:

• 2+ years of experience in restaurant floor, supervision, or guest-facing roles (verifiable references)
• Fluent English, written and spoken
• Basic wine knowledge (regions, grape varieties, pairings), or a strong, proven willingness to learn quickly
• Confidence in sales and recommendations, not only in execution
• Experience with reservations and guest communication
• Ability to serve and to runthe service and bar during busy services
• Reliable, organised, and comfortable taking initiative
• Valid Malaysian work authorisation (Malaysian citizen or Spouse Visa holder only)

Nice-to-have:

• Mandarin
• Cocktail knowledge
• Fine dining or French restaurant background

Screening Questions (mandatory, incomplete applications will not be processed)

• What is your current visa status in Malaysia? (Malaysian citizen / Spouse Visa / other)
• How many years of floor, supervision, or restaurant experience do you have?
• Have you managed reservations or a cash register? If so, which systems did you use?
• Are you available Wednesday to Sunday, for both lunch and dinner?
• Describe briefly how you would increase wine and cocktail sales during a service.

Pay: RM3,200.00 - RM3,500.00 per month

Benefits:

• Meal provided
• Professional development

Application Question(s):

• What is your current visa status in Malaysia? (Malaysian citizen / Spouse Visa / other)
• How many years of floor, supervision, or restaurant experience do you have?
• Are you available Wednesday to Sunday, for both lunch and dinner?
• Describe briefly how you would increase wine and cocktail sales during a service.

Work Location: In person