Floor Staff

Key Responsibilities

• Welcome members and guests, providing a friendly, professional first impression.
• Deliver an exceptional customer experience by engaging with visitors and promoting a welcoming, inclusive atmosphere.
• Manage member check-ins, sales, and facility access at the front desk.
• Support floor supervision and ensure climbers are following safety guidelines.
• Assist with group sessions or programs.
• Provide bouldering orientations and climbing assessments.
• Maintain cleanliness and organization of all areas, including gear and facilities.
• Uphold safety and risk management practices at all times.
• Support inventory tracking, restocking, and daily closing procedures.
• Contribute to community events and programming as assigned.

Qualifications

REQUIRED

• Fluency in spoken and written English
• Availability to work evenings and weekends
• Experience in customer service, recreation, or similar environment
• Friendly, reliable, and proactive attitude with strong interpersonal skills
• Situational awareness and attention to safety
• Willingness to learn climbing basics and group facilitation

PREFERRED

• Experience or interest in climbing (bouldering, top-rope, or sport)
• First Aid & CPR certification
• Familiarity with Rock Gym Pro or other gym management systems
• Experience supporting youth or recreational programs

ENVIRONMENTAL AND PHYSICAL REQUIREMENTS

• Confident and comfortable working in a high traffic environment
• Constantly standing and walking for long periods of time