Floor Staff

Floor Staff

The Floor Staff at Rock Spot Climbing are responsible for delivering outstanding customer service to members and guests. Floor Staff also are responsible for ensuring a safe and fun environment for our customers through instruction and group facilitation. They complete these duties under the supervision of a shift supervisor.

Our team members are dynamic individuals who are on board with our Mission and Core Values, noted below.

Roles and Responsibilities

• First Class Customer Service - Make customers of all levels of experience feel welcome.
• High Quality Instruction - Provide orientations, belay instruction, and belay services for members and guests.
• Safety Evaluation - Monitor the climbing floor for potential safety hazards and regularly evaluate customer belay skills.
• Meticulous Maintenance - Maintain the quality of the climbing product by performing necessary route maintenance tasks as needed.
• Constant Cleaning - Maintain a welcoming environment by cleaning customer and staff focused areas throughout your shifts.

Qualifications and Skills
We are looking for

• High school Diploma or equivalent preferred
• Punctual and reliable
• Previous indoor rock climbing and belaying experience
• Safety conscious
• Previous experience working with children
• Customer service and sales experience
• Outgoing, friendly personality

Physical Requirements
Must be able to lift and move up to 50lbs

Rock Spot Climbing Mission Statement:
At Rock Spot Climbing we provide a positive climbing experience for all.

Rock Spot Climbing Core Values

• Promote Climbing to All Ages, All Abilities

• Create Outstanding Customer Experiences

• Build Relationships, Make Connections

• Strive For Excellence

• Succeed as a Team