Floor Supervisor

Beaucoup Bakery & Beaucoup Creamery – Time Out Market Oakridge

Role Overview

The Floor Supervisor is responsible for supporting the smooth day-to-day operation of Beaucoup Bakery and Beaucoup Creamery during assigned shifts.

This is a hands-on leadership role. The Floor Supervisor works alongside the team while providing direction, maintaining service standards, and ensuring the floor stays organized throughout the shift.

Key ResponsibilitiesShift Leadership

• Lead the team during assigned shifts.
• Assign stations, breaks, cleaning duties, and shift priorities.
• Ensure both Bakery and Creamery are properly set up and ready for service.
• Adjust staff deployment based on customer volume and operational needs.
• Support opening and closing procedures.

Customer Service

• Maintain Beaucoup's customer service standards.
• Assist staff during busy periods and help keep service moving efficiently.
• Handle basic customer concerns and escalate larger issues to management when necessary.
• Maintain a welcoming and professional environment.

Product & Presentation

• Ensure products are properly displayed, stocked, labelled, and presented.
• Monitor product availability throughout the shift.
• Communicate shortages or replenishment needs to the appropriate team.
• Help minimize waste and unnecessary product loss.

Team Support & Training

• Support the training of new employees.
• Reinforce company procedures and service standards.
• Provide immediate coaching and direction when standards are not being followed.
• Communicate staff performance or recurring issues to management.

Cleanliness & Food Safety

• Ensure counters, service areas, equipment, and customer-facing spaces remain clean and organized.
• Ensure food safety procedures and required logs are completed.
• Ensure opening, closing, and cleaning checklists are followed.
• Report equipment or maintenance issues promptly.

Communication

• Maintain clear communication between Bakery, Creamery, and management.
• Complete shift notes and communicate important incidents, shortages, staffing concerns, or customer issues.
• Escalate issues that cannot be resolved at the supervisor level.

Expectations

A successful Floor Supervisor should be able to:

• Confidently lead a shift without constant manager supervision.
• Stay calm and organized during busy service periods.
• Lead by example and work alongside the team.
• Keep staff productive and focused.
• Maintain Beaucoup's service, cleanliness, and presentation standards.
• Identify problems early and communicate them clearly to management.

Compensation

• Base wage: $20–$21 per hour, depending on experience.
• Tips: Typically approximately $5–$8 per hour, depending on sales and tip distribution.
• Estimated total hourly compensation: Approximately $25–$29 per hour including tips.

Pay: $20.00-$21.00 per hour

Benefits:

• Dental care
• Discounted or free food
• Store discount

Work Location: In person