Floor Supervisor

We are looking for an experienced and motivated Floor Supervisor to join our team. The Floor Supervisor is responsible for overseeing daily floor operations, supporting the service team, and ensuring a smooth, efficient, and welcoming dining experience for every guest.

Key Responsibilities

• Supervise and coordinate daily front-of-house operations during assigned shifts.
• Lead, support, and motivate Waiters/Waitresses, Runners, Hosts/Hostesses, and other FOH team members.
• Ensure all service standards, SOPs, and company procedures are consistently followed.
• Monitor guest satisfaction and handle guest requests, concerns, and complaints professionally.
• Ensure tables, dining areas, and service stations are clean, organized, and properly prepared.
• Coordinate with the Kitchen, Bar, Host/Reservations, and Management teams to ensure smooth service.
• Monitor staff attendance, punctuality, grooming, uniform, and overall performance.
• Conduct shift briefings and communicate important operational updates to the team.
• Monitor table flow, reservations, waiting lists, and seating arrangements during service.
• Assist with staff training, coaching, and onboarding when required.
• Identify operational issues during service and take appropriate action to resolve them.
• Ensure proper opening, closing, and handover procedures are completed.
• Assist Management with daily operational reports, stock checks, and other administrative tasks when required.
• Maintain a professional and positive working environment and lead by example.

Requirements

• Minimum 2 years of experience in a supervisory or senior FOH position, preferably in a restaurant, café, or hospitality environment.
• Strong knowledge of restaurant service and front-of-house operations.
• Good leadership, communication, and problem-solving skills.
• Able to remain calm and organized in a fast-paced environment.
• Strong attention to detail and guest-focused mindset.
• Able to manage and motivate a team effectively.
• Good command of English; Indonesian is required.
• Professional appearance and positive attitude.
• Flexible to work shifts, weekends, and public holidays.
• Experience with POS, reservation, or restaurant management systems is an advantage.