Floor Supervisor

Floor Supervisor

We are looking for a mature, reliable, and proactive Floor Supervisor to help lead our front-of-house operations.

This role will work closely with the current Floor Manager / Head Barista. The main focus will be supervising daily floor operations, maintaining high service standards, supporting the team, and ensuring guests have a positive experience.

Main Responsibilities

• Supervise daily floor operations during assigned shifts.
• Support the front-of-house team to maintain high service standards.
• Monitor guest experience and ensure guests receive friendly and professional service.
• Handle guest questions, requests, and complaints in a calm and professional manner.
• Support and guide junior staff during daily operations.
• Help train team members on service standards and daily procedures.
• Coordinate with the barista and kitchen teams when needed.
• Assist with resolving minor operational issues and report important issues clearly to management.
• Ensure opening, closing, and daily operational checklists are properly followed.
• Monitor cleanliness, organization, and overall presentation of the floor area.
• Communicate important operational updates and issues clearly to management.
• Help maintain a positive, professional, and supportive working environment within the team.

Requirements

• Previous experience in hospitality, restaurant, café, or hotel operations.
• Minimum 2 years of experience in a guest-facing role.
• Previous experience as a supervisor, senior staff, captain, shift leader, or trainer is preferred.
• Good communication skills with guests and team members.
• Able to handle guest complaints calmly and professionally.
• Confident when speaking with customers and providing recommendations.
• Very good English communication skills.
• Organized and able to follow checklists and SOPs.
• Able to coordinate effectively with kitchen, barista team, and management.
• Honest, responsible, punctual, and proactive.
• Able to work independently and take initiative when needed.
• Available to work shifts, weekends, and public holidays.