Floor Supervisor

Reporting to the General Housekeeper, the Floor Supervisor's main mission is to ensure the cleanliness, elegance, and enhancement of rooms and common areas, in accordance with Fairmont brand standards, while supervising and inspiring the housekeeping team to offer a personalized and refined service.

Responsibilities

• Operational Excellence: Inspect rooms and suites daily, ensure compliance with Fairmont and LQA standards. Guarantee the setup of welcome products, linen, and equipment according to brand procedures. Track and report maintenance and technical repair needs. Ensure strict adherence to hygiene, health, and safety standards.
• Supervision and Leadership: Supervise, train, and support the team (room attendants, housekeepers). Assign rooms, control work, and motivate the team to achieve excellence. Participate in the integration of new colleagues by sharing the Fairmont culture "Turning Moments Into Special Memories".
• Guest Experience: Anticipate and respond to guest needs with attention and discretion. Ensure proactive communication with the Reception and Guest Relations department. Contribute to satisfaction surveys and quality action plans.
• Administrative Management: Participate in linen, welcome product, and equipment inventories. Maintain daily reports (room status, lost and found, anomalies). Support the General Housekeeper in achieving quality and financial objectives.

Desired Candidate Profile

Profile Requirements

• Successful experience in housekeeping, ideally in luxury hotels.
• Attention to detail and excellence, rigor, and organization.
• Positive leadership, ability to lead a multicultural team.
• Service-oriented, elegant interpersonal skills, and discretion.
• Good communication in French and English (Arabic is a plus).
• Knowledge of Accor/Fairmont standards is a plus.