Floor Supervisor

About the Role

We are looking for an experienced, organised and confident Floor Supervisor to join our management team in a busy city-centre bar.

The Floor Supervisor will play an important role in the day-to-day running of the venue, overseeing the floor team, managing bookings and supporting the wider management team to ensure the bar operates smoothly and delivers an excellent customer experience.

This is a hands-on role that combines floor management, staff supervision, administration and operational responsibilities.

Key Responsibilities

Floor & Operations

Oversee the day-to-day running of the floor during shifts.

Lead, support and motivate the floor team to maintain high standards of service.

Allocate staff to sections and ensure the floor is appropriately staffed throughout the shift.

Monitor service standards, customer experience and staff performance.

Deal confidently and professionally with customer queries, complaints and issues.

Ensure the venue is clean, organised and operating in accordance with company standards.

Work closely with the bar, kitchen and management teams to ensure smooth and efficient service.

Maintain clear and effective communication with the kitchen team throughout service, including communicating bookings, large parties, dietary requirements and service issues.

Take responsibility for the floor during management shifts when required.

Bookings & Administration

Manage incoming booking enquiries via email, telephone and other booking systems.

Organise and maintain customer bookings, including large groups and events.

Manage booking deposits, ensuring payments are recorded accurately and followed up where required.

Communicate booking information clearly to the relevant members of the team, including the kitchen.

Deal with customer enquiries professionally and promptly.

Assist with private functions, parties and larger bookings.

Staff Management

Assist with the organisation and supervision of the floor team.

Prepare and manage staff rotas to ensure appropriate staffing levels.

Assist with payroll, including checking hours, timesheets and staff records.

Support with staff training, onboarding and development.

Monitor attendance, punctuality and performance and report any concerns to the management team.

Lead by example and maintain a positive and professional working environment.

Management Support

Work as an integral part of the management team.

Support the General Manager and other managers with the smooth running of the venue.

Assist with opening and closing procedures where required.

Support with health & safety, licensing and operational procedures.

Help maintain company standards and ensure staff follow venue policies and procedures.

Take responsibility for delegated management duties and projects.

Communicate effectively with all departments to ensure the venue operates efficiently.

The Ideal Candidate

We are looking for someone who is:

Experienced in a busy bar, restaurant or hospitality environment.

Confident supervising and leading a team.

Organised and able to manage multiple tasks at the same time.

Comfortable dealing with customers and handling difficult situations professionally.

Confident using email, booking systems and basic computer software.

Reliable, punctual and able to work under pressure.

Comfortable preparing rotas and assisting with payroll.

A strong communicator who can work effectively with both front-of-house and kitchen teams.

Proactive, approachable and able to use their own initiative.

Flexible and willing to get involved wherever required.

Qualifications

Personal Licence: Preferred but not essential.

First Aid Qualification: Preferred but not essential.

Training and support can be provided for the right candidate.

What We Offer

The opportunity to be part of an established city-centre venue.

A varied role with genuine responsibility.

The opportunity to develop within the management team.

Staff training and development.

A supportive and professional working environment.

Competitive pay.

If you are an experienced hospitality professional looking to take the next step in your career and become an integral part of a busy management team, we would love to hear from you.

Pay: £13.50-£14.25 per hour

Expected hours: 20.0 – 45.0 per week

Benefits:

• Discounted or free food
• Employee discount

Work Location: In person