Floor Supervisor

Job Title: Floor Supervisor
Location: Kolkata
Reports To: Manager/Director

Job Summary

We are looking for an experienced and motivated Floor Supervisor to oversee daily operations and ensure the smooth running of the bar and pub. The ideal candidate will manage the floor team, provide excellent customer service, and ensure compliance with health, safety, and hygiene standards.

Key Responsibilities

1. Operations Management

• Supervise and coordinate day-to-day floor operations, ensuring seamless service delivery.
• Oversee the setup, cleanliness, and presentation of the bar and dining areas.
• Monitor and manage stock levels for the floor and bar, including beverages, snacks, and supplies.
• Ensure adherence to company policies, including opening and closing procedures.

2. Team Leadership

• Lead, train, and motivate floor staff, including bartenders, servers, and runners.
• Organize staff schedules to maintain efficient coverage during peak and off-peak hours.
• Address any staff concerns or performance issues, escalating to management as necessary.
• Foster a positive team environment to ensure a high level of staff morale.

3. Customer Service

• Maintain a welcoming and friendly atmosphere for all patrons.
• Resolve customer complaints and handle issues professionally and promptly.
• Monitor service quality, ensuring an exceptional guest experience at all times.

4. Compliance & Safety

• Enforce health, safety, and hygiene standards throughout the premises.
• Ensure compliance with licensing laws and company regulations.
• Report maintenance issues or hazards promptly to the management.

5. Financial Duties

• Assist in managing cash flow, including cash-ups and daily reconciliations.
• Minimize wastage and control floor and bar-related costs.

Requirements

• Experience: Proven experience in a supervisory role within the hospitality industry, preferably in a bar or pub setting.
• Skills: Strong leadership, problem-solving, and interpersonal skills.
• Knowledge: Familiarity with bar operations, including drink preparation, licensing laws, and customer service best practices.
• Flexibility: Availability to work evenings, weekends, and public holidays.
• Attributes: Enthusiastic, organized, and able to thrive in a fast-paced environment.

Benefits

• Competitive salary
• Opportunities for growth within the company
• Training and development programs

Job Types: Full-time, Permanent

Benefits:

• Food provided

Schedule:

• Evening shift
• Fixed shift
• Weekend availability

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 2 years (Preferred)

Work Location: In person

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person