Floor Supervisor

JOB SUMMARY

The Floor Supervisor oversees daily restaurant floor operations, ensuring excellent customer service, staff discipline, efficient order coordination, cleanliness, sales accountability, and smooth service delivery.

KEY RESPONSIBILITIES

Staff Supervision & Customer Service

• Supervise floor staff, assign duties, monitor punctuality, appearance, and service standards.
• Ensure prompt, courteous customer service and resolve complaints, escalating serious issues to management.
• Coordinate reservations, birthdays, and special events.

Order & Service Coordination

• Coordinate communication between the floor, kitchen, bar, and cashier to ensure timely and accurate orders.
• Follow up on delayed, incorrect, or missing orders.

Cleanliness & Restaurant Presentation

• Ensure the restaurant floor is clean, organised, and ready for service.
• Enforce hygiene, safety, and presentation standards throughout each shift.

Sales & Revenue Control

• Encourage upselling and ensure all orders are accurately recorded in the POS system.
• Prevent undocumented sales and report suspicious transactions, unauthorised discounts, voids, or complimentary items.
• Support daily sales and bill reconciliation.

Stock & Equipment Control

• Monitor service materials and equipment, reporting shortages, breakages, losses, and replenishment needs.

Opening, Closing & Reporting

• Conduct opening checks and staff briefings on reservations, promotions, and special instructions.
• Ensure bills are settled, equipment secured, and closing procedures completed.
• Submit shift reports covering sales discrepancies, complaints, staff issues, incidents, and operational challenges.

KEY REQUIREMENTS

• Minimum of an SSCE; a qualification in Hospitality Management or a related field is an advantage.
• 2–3 years’ experience in restaurant or hospitality operations, preferably in a supervisory role.
• Strong customer service, staff supervision, and conflict-resolution skills.
• Good understanding of restaurant service procedures, hygiene, and food safety standards.
• Familiarity with POS systems, order management, and basic sales reconciliation.
• Strong communication, organisation, attention to detail, and problem-solving skills.
• Ability to work under pressure, manage shifts, and maintain high service standards.
• Minimum of an SSC/ OND.
• 2–3 years’ experience in restaurant or hospitality operations, preferably in a supervisory role.
• Strong customer service, staff supervision, and conflict-resolution skills.
• Good understanding of restaurant service procedures, hygiene, and food safety standards.
• Familiarity with POS systems, order management, and basic sales reconciliation.
• Strong communication, organisation, attention to detail, and problem-solving skills.
• Ability to work under pressure, manage shifts, and maintain high service standards.

Pay: ₦150,000.00 per month

Application Question(s):

• Do you reside close to Chevron?
• How many years of experience within fast food/restaurant services? and was it a supervisory role?
• The budget for the role is N150,000, does it work for you?
• Are you familiar with food ordering app such as Chowdeck and Glovo?

Work Location: In person