FLOOR SUPERVISOR / FLOOR MANAGER

WE ARE HIRING - FLOOR SUPERVISOR / FLOOR MANAGER
Location: Pecatu, Uluwatu

Compensation

Rp 7,000,000 gross/month basic salary
Rp 20,000/day meal allowance
Service charge (shared monthly)
5 working days / 2 days off
9-hour shift
Morning or evening shift
Restaurant operating hours: 7:00 AM - 11:00 PM

What you’ll do

• Lead and supervise the floor team during daily operations
• Provide friendly and professional guest service and ensure high service standards
• Take and oversee food and beverage orders accurately
• Ensure food and beverages are served according to service standards
• Monitor table setup, cleanliness, organization, and overall floor presentation
• Operate the POS system and ensure orders are entered correctly
• Check order accuracy and follow up on guest satisfaction
• Handle guest requests and basic complaints professionally
• Coordinate closely with kitchen and bar teams to ensure smooth service
• Ensure the team maintains strong product and menu knowledge
• Monitor grooming, hygiene, and service standards
• Handle payments and bills accurately
• Assist with opening and closing procedures
• Maintain cleanliness and organization of the service area
• Assist with GoJek / Grab orders when required
• Follow and ensure the team follows all restaurant SOPs and operational procedures

What we’re looking for

• Previous experience as a Floor Supervisor, Restaurant Supervisor, or Floor Manager
• Strong restaurant or hospitality background
• Good English communication skills - you’ll serve international guests daily
• Strong leadership and communication skills
• Able to supervise a team and stay calm and organized during busy service
• Good understanding of restaurant operations, service standards, and POS systems
• Guest-oriented, proactive, and solution-focused
• Neat and professional appearance
• Reliable, punctual, and flexible to work morning/evening shifts, weekends, and public holidays
• Living in or around the Bukit is a plus

How to apply

Send your CV via email: [email protected] & [email protected]

Work Location: In person \ Pecatu

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DIBUTUHKAN SEGERA - FLOOR SUPERVISOR / FLOOR MANAGER
Lokasi: Pecatu, Uluwatu

Gaji & Fasilitas

Gaji pokok Rp 7.000.000/bulan (gross)
Uang makan Rp 20.000/hari
Service charge (dibagi setiap bulan)
5 hari kerja / 2 hari libur
9 jam kerja per shift
Morning atau evening shift
Jam operasional restoran: 07.00 - 23.00

Tugas & Tanggung Jawab

• Memimpin dan mengawasi tim service selama operasional harian
• Memberikan pelayanan yang ramah dan profesional serta memastikan standar pelayanan terpenuhi
• Mencatat dan mengawasi pesanan makanan dan minuman dengan akurat
• Memastikan makanan dan minuman disajikan sesuai standar pelayanan
• Memastikan kebersihan, kerapian, dan set up meja serta area floor
• Mengoperasikan sistem POS dan memastikan semua pesanan diinput dengan benar
• Memeriksa keakuratan pesanan dan memastikan kepuasan tamu
• Menangani permintaan tamu dan keluhan dasar secara profesional
• Berkoordinasi dengan tim kitchen dan bar untuk memastikan operasional berjalan lancar
• Memastikan tim memiliki pengetahuan yang baik mengenai menu dan produk
• Memastikan standar grooming, kebersihan, dan pelayanan diterapkan
• Menangani pembayaran dan bill dengan akurat
• Membantu proses opening dan closing
• Menjaga kebersihan dan kerapian area service
• Membantu menangani pesanan GoJek / Grab jika diperlukan
• Mengikuti dan memastikan tim menjalankan seluruh SOP dan prosedur operasional restoran

Kualifikasi

• Memiliki pengalaman sebagai Floor Supervisor, Restaurant Supervisor, atau Floor Manager
• Memiliki pengalaman di bidang restoran atau hospitality
• Mampu berkomunikasi dalam bahasa Inggris dengan baik - tamu kami mayoritas internasional
• Memiliki kemampuan leadership dan komunikasi yang baik
• Mampu mengawasi tim dan tetap tenang serta terorganisir saat jam sibuk
• Memahami operasional restoran, service standards, dan sistem POS
• Berorientasi pada tamu, proaktif, dan mampu mencari solusi
• Berpenampilan rapi dan profesional
• Jujur, disiplin, bertanggung jawab, dan siap bekerja pada morning/evening shift, weekend, dan hari libur
• Diutamakan berdomisili di sekitar Bukit

Cara Melamar

Send your CV via email: [email protected] & [email protected]

Work Location: In person \ Pecatu

Work Location: In person