Floor Waiter/Waitress

Position Overview

The Floor Waiter/Waitress plays a key role in delivering CU29’s high standard of table service, ensuring each guest enjoys a seamless, professional, and memorable dining experience. This role requires excellent product knowledge, attention to detail, and a genuine passion for hospitality in a premium setting.

Key Responsibilities

Service Delivery

• Greet guests warmly and present menus with confidence and professionalism.
• Take accurate food and beverage orders, ensuring any dietary needs or preferences are noted and communicated to the kitchen.
• Serve meals and beverages promptly, with attention to presentation and service etiquette.
• Monitor guest satisfaction throughout their visit and respond to requests promptly.

Guest Experience

• Anticipate guest needs and provide proactive, attentive service.
• Offer menu recommendations, including food and wine pairings, when appropriate.
• Handle guest enquiries and concerns with professionalism, escalating issues to the Duty Manager if required.

Operational Support

• Set and clear tables efficiently, ensuring all service areas remain clean, organized, and fully stocked.
• Assist with the preparation and reset of the dining area before, during, and after service.
• Support team members during peak service periods to ensure smooth operations.

Compliance & Safety

• Follow all food safety, hygiene, and workplace health & safety standards.
• Adhere to Responsible Service of Alcohol (RSA) regulations.
• Report any hazards, incidents, or maintenance issues to management promptly.

Key Skills & Attributes

• Strong customer service and communication skills.
• Excellent attention to detail and presentation.
• Ability to work efficiently in a fast-paced environment while maintaining professionalism.
• Team-oriented with a positive and proactive approach.
• Reliable, punctual, and adaptable to changing service needs.

Qualifications & Experience

• A minimum of 2 years experience in table service within a restaurant, café, or bar, preferably in a premium or fine dining environment and in a high volume/marked–up venue.
• Current Responsible Service of Alcohol (RSA) certification (required).
• Knowledge of food and beverage service standards, including wine service (advantageous).
• Availability to work evenings, weekends, and public holidays.

Why Join CU29

At CU29, we combine exceptional food, premium beverages, and refined service to create unforgettable dining experiences. As a Floor Waiter/Waitress, you’ll be part of a passionate and professional team that takes pride in making every guest feel valued.