Flooring Logistics Coordinator

About the role

Hutchinson's Flooring Xtra is seeking a Flooring Logistics Coordinator to join our team in Hastings, Hawke's Bay. This is a full-time position that plays a vital role in ensuring the smooth operation of our flooring installation process.

You'll be the link between our customers, sales and installation teams ensuring clear communication, accurate scheduling and an exceptional customer experience every step of the way.

This is a varied role combining operations coordination, customer service, scheduling and administration, making it ideal for someone who enjoys staying organised, solving problems and working in a fast-paced environment.

This is a permanent full-time position based at our store on Heretaunga Street East Hastings working Monday to Friday 8am - 3pm

Key responsibilities

• Manage installation schedules and monitor job progress to ensure timely completion
• Liaise with customers to discuss installation requirements, provide updates, and ensure a high level of customer service
• Coordinate communication between customers and installation teams to ensure all project requirements are met
• Liaise with product suppliers and track product delivery
• Responsible for Health and Safety
• Verify installer invoices to ensure accuracy
• Manage customer enquiries and concerns

What we're looking for

• Excellent communication skills, both written and verbal, to liaise effectively with customers, suppliers and team members
• Proficiency in using logistics and inventory management software systems, along with competency in Microsoft Office applications
• Attention to detail
• Problem-solving abilities and the capability to handle unexpected logistical challenges calmly and professionally
• Ability to work independently and as part of a team in a fast-paced environment
• Experience with trades or the flooring industry is preferred however not essential

About us

Hutchinson's Flooring Xtra is a well-established retailer dedicated to providing high-quality flooring, furniture and interior solutions to our community in the Hawke's Bay region. With a strong commitment to customer service excellence and product quality, we have built our reputation on reliable delivery, expert advice and a wide selection of home improvement products. Our team is passionate about helping customers create beautiful homes, and we pride ourselves on our professionalism, integrity and local community involvement.

What we offer

• Full-time permanent employment in a stable, established business
• Competitive salary and remuneration package
• Friendly and supportive team environment
• Flexibility to discuss working arrangements that suit your personal circumstances
• On-the-job training and support to help you succeed in the role

Apply now

If you are an organised and detail-oriented person with a passion for delivering excellent customer service, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be a great fit for this role.