Floorwalker (Project Work) - Gisborne

This role is Gisborne based and may include visits to sites across the wider region. 

DTSL is a NZ wide service and support organization. We work with some of the largest computer companies in NZ, as local support agents. Head quartered in Wellington; our staff are in 16 locations around NZ. 

Our culture is very much quality service delivered on time. We value our people and teamwork. The company is experiencing considerable growth and we require people committed to their career and who understand customer service is our No.1 Goal.

We have an opportunity within a large project for an experienced IT Support Floorwalker based in Gisborne and surrounding areas.

Key skills are:

• 2+ years of experience in IT support or systems administration.

• Proficiency in Microsoft technologies, including Windows 10/11, InTune, Azure and Office 365.

• Strong problem-solving skills with a proactive approach to identifying and resolving issues.

• Excellent communication skills, always approachable and willing to assist users in a professional manner.

• Ability to work effectively in a team environment and collaborate with colleagues from diverse backgrounds.

• Managing and resolving assigned tickets on customer Internal ticketing system.

• Providing exceptions for customers, when necessary, within client guidelines.

• Be visible and available on the floor, proactively supporting end users with any issues or questions they may have.

• Engaging with users regularly and provide timely assistance where needed.

• Installing and upgrading the operating system on PCs and laptops with SCCM Management.

• Migrating user data from Windows 10 to Windows 11 operating system.

• Creating and removing new user accounts on SCCM Server.

• Pushing and upgrading software through the Intune/SCCM Management Tool.

• Upgrading hardware on PCs and laptops.

• Performing level 1-2 user support tasks.

• Taking complete ownership of user issues and inquiries as outlined in client procedures, including escalations back to the Service Desk for further remediation activities.

You must be eligible to work in New Zealand.

Please submit a cover letter with your CV in applying for this role.

Recruitment Agencies: DTSL does not accept any unsolicited agency resumes and will not be responsible for any fees related to unsolicited resumes.