Floorwalker / Rollout Support Engineer

About the job Floorwalker / Rollout Support Engineer Floorwalker / Rollout Support Engineer We are looking for a Floorwalker / Rollout Support Engineer to support employees during the rollout of a modern Microsoft 365, Windows 11 and Intune workplace across multiple locations in the Netherlands.

Key Responsibilities

• Support employees with laptop migration to Windows 11 and Intune.
• Assist with migration and configuration of Intune-managed iPhones.
• Verify essential services such as login, Outlook, Teams, OneDrive, SharePoint and printing.
• Provide first-line technical support and explain solutions clearly to non-technical users.
• Register incidents, exceptions and recurring issues in the ticketing system.
• Follow rollout scripts and checklists and provide feedback to the project team.
• Collaborate with Service Desk, Workplace Management and Adoption & Change teams.
• Ensure compliance with security, privacy and safety guidelines.

Requirements

• Experience with workplace/device migrations in large organisations.
• Hands-on knowledge of Windows 11, Microsoft 365 and iOS.
• MBO 4 working and thinking level.
• Excellent Dutch communication skills.
• Valid Category B driving licence and reliable transport.
• Service-minded, communicative, flexible and solution-oriented.
• Available 36 hours per week / 5 days and able to start quickly.
• Willing to travel across Gelderland, Brabant and Limburg.

Location: Gelderland, Brabant & Limburg

Hours: 36 hours/week

Start: ASAP

Contract: Temporary, with possible extension