FLS-AGENCY MANAGER

Job Summary:

Responsible for

Agent Recruitment

Agent Development

Meet Business targets

Customer Centricity

Key Responsibilities:

Agent Recruitment

Develop various sources of agent hiring build a team of agent agent pipe line.

Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring

Implementation of MNYL GOLD process and adhere to the business norms

Follow agent 9 pointer hiring mechanism other hiring norms

Agent Development

Ensure product knowledge by MNYL ways of training

Field demonstration (FOD s)

Development of agent prospecting habits, calling habits and work habits.

Work with agent on planning and reviewing of activities and goals.

Identify the training needs of the agent and work with Trainers to improve the same

q Meet Business Targets

Achievement of monthly, quarterly yearly business plans.

Improve agent productivity persistency by regular PRP/IID/GID etc

Ensure companies product mix sales ration and adhere to the business norms.

Maintain agent pro activity as per business plan

o Customer Centricity

Be MNYL brand ambassador a customer champion

Follow MNYL sales practice to develop deep customer loyalty

Hold periodical customer meet to understand customer pulse need

Ensure customer queries are responded to satisfactorily as per MNYL standard.

Desired Competencies

Sourcing Selection capability

Nurturing Developing talent

Result orientation

Customer centricity

Planning Execution

MOS:

q Achievement of business plan GPA

q Recruitment / Development Activisation of agent as per plan.

q Persistancy as per MNYL grid

q Achieve GOLD Score as per MNYL standard

q Number of EC/MDRT agent

Minimum Education:

q Graduate.

Candidate Specification

q Age not less then 24 years

q Work experience not less then 2 years.

q Average Loyalty of 1.5 years per Organisation.

q Minimum 3 years in Cit

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