FMCG Telesales Executive

Job Title: Telesales Executive – FMCG
Department: Sales
Reports To: Telesales Team Lead / Sales Manager
Location: Dubai
Employment Type: Full-time

Job Summary

We are looking for an energetic and target-driven Telesales Executive to generate sales for our FMCG (Fast-Moving Consumer Goods) products over the phone. The ideal candidate will build relationships with retailers, distributors, or customers, follow up on leads, and close sales while maintaining excellent customer service standards.

Key Responsibilities

• Make outbound calls to existing and potential customers (retailers, wholesalers, distributors) to promote and sell FMCG products
• Handle inbound sales inquiries and convert them into orders
• Achieve or exceed daily, weekly, and monthly sales targets
• Build and maintain strong relationships with customers to encourage repeat business
• Explain product features, pricing, promotions, and schemes clearly to customers
• Process orders accurately and coordinate with the logistics/dispatch team for timely delivery
• Follow up on payments and ensure timely collections where applicable
• Maintain and update customer databases and call records (CRM)
• Identify new business opportunities and potential customers
• Handle customer complaints or objections professionally and escalate when necessary
• Provide feedback to the sales/marketing team on market trends, competitor activity, and customer preferences
• Prepare and submit daily/weekly sales reports to the supervisor

Key Skills & Competencies

• Excellent verbal communication and persuasion skills
• Strong negotiation and objection-handling abilities
• Target-oriented mindset with resilience to handle rejection
• Good listening skills and customer-focused approach
• Basic computer skills (MS Office, CRM software, order entry systems)
• Ability to multitask and manage a high volume of calls
• Fluency in [local language(s)] and English (as required)
• Good numerical ability for order processing and pricing

Qualifications & Experience

• Bachelor's degree (preferred)
• 1–3 years of experience in telesales, telecalling, or inside sales (FMCG experience preferred)
• Freshers with strong communication skills may also be considered

Key Performance Indicators (KPIs)

• Number of calls made per day
• Conversion rate (calls to orders)
• Revenue/sales target achievement
• Customer retention rate
• Average order value
• Payment collection efficiency

Compensation

• Fixed salary + performance-based incentives/commission

Pay: AED1,500.00 - AED2,500.00 per month

Work Location: In person