FMLA Leave Coordinator

Job Title: Leave Coordinator                                                                            

Reports To: Leave Management Manager

Work Environment: Business Office

Travel: None Required

Job Summary:

The primary responsibility of the Leave Coordinator for Consolidated Admin Services is to represent Consolidated Admin Services in communications and interactions with clients and participants, in-person, over the phone, virtually, and in writing. The Leave Coordinator supports Consolidated Admin Services leave management team with various account customer service activities, administrative functions, and special projects. The Leave Coordinator is an integral part of Consolidated Admin Services providing superior service to our clients and participants.

Duties/Responsibilities:

To perform this job successfully, the individual must be able to perform each essential function of the job satisfactorily. This includes but is not limited to the following:

• Represents CAS in a friendly and professional manner in-person, over the phone, and in writing
• Completes all Software ToDos daily
• Tracks all intermittent and consecutive leaves
• Answers and advises on leave-related participant communication
• Handles escalated leave of absence participant concerns from Customer Service
• Reads all documentation clearly and precisely for processing
• Makes appropriate notations within AbsenceSoft and Salesforce
• Escalates any client and/or participant concerns to the Leave Specialist for review and correction
• Answers participant calls and handles follow-up leave calls
• Monitors and responds to leave management emails in a prompt and timely manner
• Monitors leave management email and distributes emails to the appropriate leave management team members
• Process leave return mail
• Completes all assigned Software ToDos daily
• Uses available resources to develop relevant knowledge and skills

 

Minimum Requirements:

• High School Diploma or equivalent, Bachelor’s degree preferred
• One year of Customer Service experience with leave management experience preferred
• Proficient experience with spreadsheets and/or bookkeeping software, data entry, word processing,

e-mail management, and file management

• Excellent communication skills
• Excellent attention to detail skills
• Presents a professional image
• Ability to build rapport and collaborate with others

Knowledge, Skills, and Abilities:

To perform this job successfully, the individual must demonstrate the knowledge, skills and abilities required to  perform the job.  This includes but is not limited to the following:

• Proficient experience with spreadsheets and/or bookkeeping software, data entry, word processing,

e-mail management, and file management

• Excellent interpersonal skills, ability to relate to a wide range of people, collaborates well with others
• Excellent communication skills to include:
  • actively pays attention to, and participates in, communication with others
  • adapts communication style to audience
  • friendly
  • confident
  • gives and receives feedback
  • volume and clarity
  • empathetic
  • respectful
  • responsive
• Displays initiative, a desire to learn and develop, a willingness to help others
• Generates ideas, solves problems as they arise
• Excellent attention to detail skills to include:
  • organizational skills
  • time management skills
  • analytical skills
  • observational skills
• High level of efficiency, accuracy, and responsibility
• Handles and protects confidential and sensitive information with utmost importance
• Excellent understanding of customer care and services
• Prioritizes and manages different tasks at once
• Works effectively to meet deadlines
• Thrives in pressured or stressful situations
• Committed and flexible attitude, adaptable
• Mathematical and deductive reasoning
• Critical thinking
• Sense of rigor, able to deal with something in a comprehensive, thorough, and complete way
• Presents a professional image
• Must be flexible with work schedule to support cyclical work demand