FOH Manager

About the Role

As the FOH Manager, you will be responsible for ensuring the restaurant operates smoothly and consistently while maintaining a high standard of customer service.

You will be expected to lead by example, support and manage the FOH team, communicate effectively with the kitchen and ensure guests receive a professional and welcoming experience.

Key Responsibilities

• Lead and manage the Front of House team during service.
• Deliver consistently high standards of customer service and hospitality.
• Train, mentor and support FOH staff.
• Manage staff performance and ensure expectations and procedures are followed.
• Coordinate daily service and ensure the restaurant runs efficiently.
• Manage bookings, table flow and customer enquiries.
• Handle customer feedback, complaints and service issues professionally.
• Communicate closely with the kitchen and management team.
• Assist with staff rostering and ensure appropriate staffing levels.
• Oversee opening and closing procedures.
• Maintain presentation, cleanliness and organisation throughout all FOH areas.
• Ensure staff comply with RSA, food safety, workplace safety and company procedures.
• Monitor stock and assist with ordering of FOH supplies where required.
• Help create a positive, professional and accountable team culture.
• Identify opportunities to improve service, efficiency and the overall guest experience.

About You

We are looking for someone who:

• Has previous experience in a FOH Manager, Restaurant Manager or senior hospitality role.
• Is confident leading and managing a team.
• Thrives in a fast-paced and high-pressure restaurant environment.
• Has excellent communication and customer service skills.
• Is organised, reliable and able to problem-solve quickly.
• Maintains high standards and strong attention to detail.
• Is comfortable giving direction and holding staff accountable.
• Has a professional and positive approach to both customers and team members.
• Is available to work evenings and weekends as required.

Pay: $30.00 – $35.00 per hour

Benefits:

• Employee discount

Work Location: In person