FOH Shift Lead

Job Summary

We’re on the lookout for a motivated and energetic FOH (Front of House) Shift Lead to join our lively hospitality team. In this role, you’ll be the go-to person during your shift, ensuring smooth operations, excellent customer service, and a fun, welcoming atmosphere. If you’re passionate about hospitality, experienced in restaurant management, and thrive in fast-paced environments, this is your chance to shine!

Responsibilities

• Lead front-of-house team members during shifts, providing guidance and support to ensure top-notch service.
• Oversee guest experience from seating to service, making sure every guest feels welcomed and attended to.
• Manage daily restaurant operations including order accuracy, food presentation, and timely delivery of service.
• Handle cash transactions accurately using POS systems such as Aloha POS or Micros POS, including cash handling and register reconciliation.
• Assist with training staff on food safety protocols, customer service standards, and POS system usage.
• Monitor inventory levels of front-of-house supplies and communicate needs for restocking or ordering.
• Support team development through coaching, supervising, and conducting briefings to maintain high performance standards.

Experience

• Previous experience in quick service or fast food restaurant settings is highly preferred.
• Proven supervisory or team leadership experience within a restaurant or hospitality environment.
• Familiarity with POS systems like Aloha POS or Micros POS is a plus.
• Strong skills in food handling, customer service, and managing hospitality teams.
• Knowledge of food safety management practices and basic math skills for cash handling and P&L analysis.
• Experience with managing restaurant operations including shift management, staff training, and budget oversight.
• Excellent communication skills for managerial tasks such as interviewing staff and coordinating team efforts.

Join us as a FOH Shift Lead where your leadership will help create memorable experiences for our guests while fostering a positive team environment!

Pay: Up to $22.00 per hour

Work Location: In person