Food and Beverage Associate

Job Summary

The Service Associate is responsible for providing excellent customer service and assisting guests throughout their experience at PrimeGolf. The role involves welcoming customers, assisting with golf-related services and facility needs, maintaining cleanliness and organization, and supporting the smooth day-to-day operations of the venue.

Key Responsibilities

• Welcome and assist customers in a friendly, professional, and courteous manner.

• Assist guests with registration, bookings, inquiries, and general requests.

• Provide accurate information regarding PrimeGolf services, facilities, schedules, and available activities.

• Assist customers with their golfing needs and equipment, as assigned.

• Monitor and maintain the cleanliness, orderliness, and proper condition of assigned areas.

• Ensure that equipment, supplies, and other facility materials are properly arranged and readily available.

• Assist guests before, during, and after their activities to ensure a smooth and enjoyable experience.

• Handle customer concerns and complaints professionally and coordinate with the appropriate supervisor when necessary.

• Assist with payment and cashiering transactions when assigned.

• Monitor bookings, customer attendance, and other required operational records.

• Support daily opening and closing procedures.

• Follow company policies, safety guidelines, and standard operating procedures.

• Coordinate with other team members to ensure efficient and seamless operations.

• Maintain a professional appearance and demonstrate proper grooming and customer service standards.

• Assist with events, promotions, tournaments, and other activities conducted at PrimeGolf.

• Perform other duties and responsibilities assigned by the Supervisor or Manager.

Qualifications

• At least college graduate

• With or without customer service experience; experience in hospitality, sports, golf, recreation, or retail is an advantage.

• Excellent customer service and communication skills.

• Able to speak and understand basic English.

• Friendly, approachable, and comfortable interacting with different types of customers.

• Responsible, hardworking, reliable, and attentive to details.

• Able to work effectively in a fast-paced, customer-focused environment.

• Willing to work on shifting schedules, weekends, and holidays.

• Willing to assist with different operational tasks as needed.

• Knowledge or interest in golf is an advantage but not required.