Food & Beverage Service Associate

Job Description: Food & Beverage Service Associate

Location: Calangute, Goa
Department: Food & Beverage
Reports To: F&B Supervisor / F&B Manager
Employment Type: Full-Time

Job Purpose

To provide prompt, courteous, and high-quality food and beverage service to casino guests across gaming floors, bars, restaurants, and VIP lounges, enhancing the overall guest entertainment experience.

Key Responsibilities

• Greet and serve guests on the gaming floor, restaurant, bar, and lounge areas with a warm, professional attitude
• Take accurate food and beverage orders and relay them correctly to the kitchen/bar
• Serve food, beverages, and complimentary drinks to guests promptly, following service standards
• Maintain awareness of guests' gaming status to offer timely complimentary services (comps) as per casino policy
• Set up and clear tables, bar counters, and service stations before and after service
• Handle cash, card, and chip-based billing/settlements accurately where applicable
• Ensure knowledge of the food and beverage menu, including specials, promotions, and ingredients (including allergens)
• Maintain hygiene, grooming, and sanitation standards as per FSSAI and casino guidelines
• Coordinate with kitchen, bar, and gaming staff to ensure seamless service delivery
• Monitor guest satisfaction and promptly address complaints or escalate to supervisor
• Restock service areas with necessary supplies (glassware, cutlery, linen, beverages)
• Ensure responsible alcohol service and compliance with legal drinking age verification
• Support event/banquet service during promotions, tournaments, or private parties
• Maintain accurate records of orders, billing, and inventory usage

Key Requirements

Education: Diploma/Degree in Hotel Management, Catering, or related field (preferred but not mandatory with relevant experience)

Experience: 1–3 years in F&B service, preferably in casinos, hotels, restaurants, or bars

Skills:

• Good communication skills in English and Hindi; regional language (Konkani) an advantage
• Strong guest service orientation and interpersonal skills
• Basic knowledge of food, beverages, wines, and mixology (advantageous)
• Ability to multitask in a high-energy, fast-paced environment
• Physically fit — able to stand for long hours and carry trays/service items
• Well-groomed and presentable appearance
• Ability to work in rotational shifts including nights, weekends, and holidays

Preferred Attributes

• Prior experience in casino or premium hospitality F&B service
• Basic knowledge of responsible gaming/alcohol service protocols
• Multilingual ability for international guest interaction

Compensation & Benefits

• Competitive salary + tips/service charge share
• Staff meals during shift
• Uniform provided
• Growth opportunities within F&B or gaming operations

Pay: From ₹18,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Provident Fund

Work Location: In person